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Press release

Press release

11-27-2012

Safelite AutoGlass® Wins Two 2012 Best in Biz Awards

HR Department and Customer Service Strategies Both Recognized

COLUMBUS, Ohio – Nov. 27, 2012 - Safelite AutoGlass®, the nation’s largest provider of vehicle glass repair and replacement services, has earned two 2012 Best in Biz Awards, the only independent business awards program judged by members of the press and industry analysts: Gold-level winner in the HR Department of the Year category and Silver-level winner in the Most Customer Friendly Company of the Year category. More than 400 entries were received in this year’s awards program, from a wide array of public and private companies of all sizes and from a variety of industries and regions in the U.S. and Canada.

Safelite’s HR team was honored with a Gold medal for its “People First” initiative – a strategy to drive business performance by having an obsessive focus on having great people. Safelite’s HR department has recently won a number of awards for People First, including Workforce Management’s 2012 Optimas Award. As a result, employee engagement has led to Safelite® being recognized among the 2012 “Top Places to Work in Iowa,” Best Places to Work in Phoenix,” and “Best Places to Work in South Carolina.”

In addition, Safelite® was recognized for the second year in a row with a Silver medal for its commitment to customer service. The company has a year-to-date Net Promoter Score of 86.9 percent as the result of a number of strategies to enhance the customer experience from the first call to the repair or replacement of the customer’s vehicle glass. Likewise, Safelite® has also won a number of customer service-related awards, including the most recent International Service Excellence Award.

“We are honored to be recognized by the Best in Biz Awards for both People First and customer delight. This illustrates how closely the two are aligned,” said Tom Feeney, president and CEO of Safelite AutoGlass®. “I thank our Safelite® associates who have worked so tirelessly to make this a great place to work by caring for our people and our customers.”

Winners of Best in Biz Awards 2012 were determined by an independent panel of 32 judges from top-tier news, business and technology publications, as well as broadcast outlets and analyst firms, such as ABC, Businessweek, Computerworld, ECT News Network, Entrepreneur, eWeek, Examiner, Financial Times, Forbes, FOX News, Hartford Business Journal, IDG Ventures, IEEE Institute, Inc., Insight Media, King Features Syndicate, Lab Reviews, Network World, The News and Observer, PC Magazine, ReadWriteWeb, South Florida Business Journal, Tech-Gaming, Techtalk, Upstart Business Journal, USA Today and ZDNet.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2012, visit Bestinbizawards.com/2012-winners.

 

About Safelite AutoGlass®

Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served more than 4.4 million customers last year. For more information, visit www.safelite.com.

About Best in Biz Awards

Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by independent panels of members of the press and industry analysts. Best in Biz Awards honors are conferred in three separate programs during the calendar year: U.S. and Canada, EMEA, and International. Any organization from any industry boasting demonstrated success in the awards program’s region can enter any of the more than 50 company, department or team, executive and product categories. Entries for Best in Biz Awards 2013 EMEA are being accepted from all companies based in or operating in Europe, Middle East and Africa until January 17, 2013. For more information about the entry process and categories in all three programs, please visit: www.bestinbizawards.com.

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Media Contact: Melina Metzger, Safelite AutoGlass®, 614.210.9232, melina.metzger(at)safelite.com

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