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Press release

01-28-2013

Safelite® Solutions' Claims Management Team Named as Finalist in 2013 Stevie Awards for Sales & Customer Service

Team recognized in the “Back Office Customer Service Team of the Year” category

COLUMBUS, Ohio – Jan. 28, 2013 - Safelite® Solutions, a leading property & casualty insurance claims management provider, was named a finalist in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the “Back Office Customer Service Team of the Year” category.

More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10 percent over 2012.  Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. 

Safelite® Solutions’ back-office team consists of invoicing professionals that are responsible for reviewing and auditing glass claims invoices on a timely basis. They provide immediate feedback to vehicle shops on exceptions to avoid delay in payment. A dedicated shop care team provides network affiliate shops with answers to all questions regarding payment, invoice status, and web use. In addition, the pricing approval team approves parts and labor based on insurance company guidelines and a claims research group resolves all issues that could not be completed on the first phone call with the shops and insurance companies.

Throughout 2011 and early 2012, Safelite® Solutions’ back-office team experienced a significant increase in claim volume. While volume increased, so did efficiency, which allowed Safelite® Solutions to continue to provide exceptional service to its customers while maintaining and/or lowing its existing cost structure. 

In addition, Safelite® Solutions’ Special Investigations Unit researches potential fraudulent glass claims and recently began implementing pre-inspection programs. Safelite’s data from the pre-inspection programs have shown a significant drop in questionable claims and customer complaints and estimates the insurance industry has reduced questionable claim activity by $15 million in 2012.

“Many of our preliminary judges have commented about the high quality of the entries the competition received this year,” said Michael Gallagher, president and founder of the Stevie Awards. “Our final judges will have a challenging but rewarding task, to determine the Gold, Silver and Bronze placements.”

Winners will be announced February 25, 2013. Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at StevieAwards.com/Sales

Safelite® Solutions’ was also a finalist for American Business Award’s Best Contact Center in 2011.

“I am so proud of Safelite® Solutions’ claims management team for their unwavering commitment to our clients and to their policyholders,” said Jerry Beigel, senior vice president of Safelite® Solutions. “Thank you to the Stevie Awards for Sales & Customer Service for recognizing us with this honor.”

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.

About Safelite® Solutions

Columbus, Ohio-based Safelite® Solutions and its subsidiary Alliance Claims Solutions® provide property and casualty claims management services to more than 175 insurance and fleet clients, including 18 of the top 30 U.S. property and casualty insurance companies. A subsidiary of Safelite® Group, Safelite® Solutions operates four national contact centers and manages a network of more than 9,000 vehicle glass fulfillment providers.

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Media Contact: Melina Metzger, Safelite® Group PR Manager, 614.210.9232, melina.metzger(at)safelite.com

 

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