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Press release

Press release

03-04-2013

Safelite Solutions Wins Gold in 2013 Stevie Awards for Sales & Customer Service

Safelite Solutions was presented with the Back Office Customer Service Team of the Year category

COLUMBUS, Ohio – March 4 ,2013 - Safelite® Solutions, a leading property & casualty insurance claims management provider, was presented with a Gold-level Stevie® Award for Sales & Customer Service in the “Back Office Customer Service Team of the Year” category in the seventh annual Stevie Awards February 25, 2013.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.

More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10 percent over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service professionals. More than 100 members of eight specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.

Safelite® Solutions’ back-office team consists of invoicing professionals that are responsible for reviewing and auditing glass claims invoices on a timely basis. They provide immediate feedback to vehicle shops on exceptions to avoid delay in payment. A dedicated shop care team provides auto glass shops with answers to all questions regarding payment, invoice status, and web use. In addition, the pricing approval team approves parts and labor based on insurance company guidelines and a claims research group resolves all issues that could not be completed on the first phone call with the shops and insurance companies.

Throughout 2011 and early 2012, Safelite® Solutions’ back-office team experienced a significant increase in claim volume while maintaining excellent customer experience ratings.

In addition, Safelite® Solutions’ Special Investigations Unit researches potential fraudulent glass claims and recently began implementing pre-inspection programs. Safelite’s data from the pre-inspection programs have shown a significant drop in questionable claims and customer complaints and estimates the insurance industry has reduced questionable claim activity by $15 million in 2012.

“From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet,” said Michael Gallagher, president and founder of the Stevie Awards. “Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries.  Judges have told me how impressed they were with the success stories they reviewed this year. All of this year’s Stevie Award winners are truly deserving.”

Safelite® Solutions’ was also a finalist for American Business Award’s Best Contact Center in 2011.

“I am so proud of Safelite® Solutions’ claims management team for their unwavering commitment to serving our clients, their policyholders, and all vehicle glass service providers,” said Jerry Beigel, senior vice president of Safelite® Solutions. “Thank you to the Stevie Awards for recognizing us with this honor.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, PrintingForLess.com, and ValueSelling Associates.   

About Safelite® Solutions

Columbus, Ohio-based Safelite® Solutions and subsidiary Alliance Claims Solutions® provide property and casualty claims management services to more than 175 insurance and fleet clients, including 18 of the top 30 U.S. property and casualty insurance companies. A subsidiary of Safelite® Group, Safelite® Solutions operates four national contact centers and manages a network of more than 9,000 vehicle glass fulfillment providers.

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Media Contact: Melina Metzger, Safelite® Group PR Manager, 614.210.9232, melina.metzger(at)safelite.com

 

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