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About Safelite®
Press release

Press release

01-06-2014

Safelite AutoGlass Customers Can Now Access Current and Previous Appointments Through Personalized Online Accounts

Customers can schedule, change details or get service help

COLUMBUS, Ohio – Jan. 6, 2014 - Safelite AutoGlass® customers can now access personal online accounts to review, modify or refer back to appointments. The password-protected site allows customers to view appointment details; reschedule or change an existing appointment; schedule a new appointment; view their local contact; access warranty details; report an issue; and update contact information or customer details.

Safelite AutoGlass® strives to lead the industry in meeting customer needs, having first launched online estimates and scheduling in 2005. In 2012, the nation’s largest provider of vehicle glass repair and replacement services also introduced apps for iPhone and Android smartphones. Safelite® now has apps available to more than 80 percent of the smartphone market.

“It’s important to be able to meet and exceed customers’ expectations by offering full self-service online,” said Jennifer Kielmeyer-Pritchard, web and emerging technologies strategic marketing manager. “This tool makes it more convenient for customers to work with Safelite® for not only current vehicle glass needs but also future needs since their data is easily managed in their account.”

About Safelite AutoGlass®

Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs approximately 10,000 people across the United States and serves more than 4.1 million customers annually. For more information, visit www.safelite.com, or follow us on Facebook and Twitter.

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Media Contact: Melina Metzger, Safelite AutoGlass® PR Manager, (614) 210-9232, melina.metzger(at)safelite.com

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