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Press release

01-15-2014

Four Safelite AutoGlass Technicians Win International "Exceptional Customer Service Awards"

Award was created in 2009 to recognize Belron team members worldwide

COLUMBUS, Ohio – Jan. 16, 2014 - Four Safelite AutoGlass® technicians were honored with a 5th Annual Belron® Exceptional Customer Service Award recently. The Belron® Exceptional Customer Service Award was created in 2009 to recognize Belron® team members worldwide who provide exceptional service to customers. Belron®, the world's largest dedicated vehicle glass repair and replacement company is the parent company of U.S.-based Safelite AutoGlass®. The U.S. recipients of the international 2013 Exceptional Customer Service Awards are:

1. Manny Gonzalez, Technician, Victorville, Calif.: Since 2012, Gonzalez’s Technician Power Score (a metric used by Safelite® measuring elements including customer service and quality) has been 99.6 percent. The most consistent words seen in three years of survey comments for Manny are “professional,” “great,” and “friendly.”

2. Christine McCollum, Repair Specialist, Omaha, Neb.: Year after year, McCollum is among the top-rated repair specialists at Safelite®. She has an ability to build customer trust and rapport that she shares with all her co-workers.

3. Dan Porter, Technician, Akron, Ohio: Porter serves as lead ‘on-the-job’ trainer for new technicians. He pushes teammates to improve, does what is right every time and is willing to do whatever it takes to help his Safelite® family. He’s even known to come into work on a day off or Sunday helping clean up the shop if it’s been busy. Dan truly believes the customer is his boss.

4. Jacki Wilburn, Repair Specialist, Boise, Idaho: Wilburn is the first second-time Exceptional Customer Service Award winner. This latest recognition isn’t meant to look back on her performance, but instead recognize what she’s doing now. Her process for making the customer experience wonderful is truly unique, and she has the highest two-year average Tech Power Score at 99.7 percent.

“We aim to delight our customers daily. This award is an opportunity to thank those who go above and beyond in creating a memorable customer experience,” said Tom Feeney, president and CEO of Safelite AutoGlass®. “Out of approximately 25,000 Belron® employees worldwide, these four have proven their passion for customer service.”

Nominations are made by each individual Belron® business unit. Each nominee earns a special designation as a Belron® Everyday Hero. This year, Belron® received a record-breaking 47 nominations from 18 business units. Of the global nominations, 17 winners from 13 countries were selected. The additional U.S. nominees deserving recognition for excellent customer service are:

· Kathy Domer, IT Manager, Columbus, Ohio (MRM3 team)

· Jon Cardi, Safelite® Solutions Vice President of National Client Sales and Support, Columbus, Ohio

· Ron Gates, Repair Specialist, Denver, Colo.

· Leslie Gojmerac, Store Manager, Harrisburg, Pa.

· Mike Ryan, Giant Glass Store Manager, Peabody, Mass.

· Matt Weger, Safelite® Group IT Manager, Columbus, Ohio

About Safelite AutoGlass®

Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs approximately 10,000 people across the United States and serves more than 4.1 million customers annually. For more information, visit Safelite.com, or follow us on Facebook and Twitter.

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Editors’ Note: Photographs and videos of winners are available upon request.

Media Contact: Melina Metzger, Safelite AutoGlass®, 614.210.9232, melina.metzger(at)safelite.com  

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