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About Safelite®
Safelite® AutoGlass Reviews

Safelite® AutoGlass Reviews

At Safelite AutoGlass®, we take our position as the auto glass industry leader very seriously. By using the highest quality products, trained technicians, and customer service representatives available 24/7, we do our best to make auto glass repair and replacement a fast and convenient experience for you.

We make it our mission to exceed the expectations of our customers, and we’re proud to share some real-time auto glass service reviews we've received from around the country.

Safelite® Customer Reviews

50 reviews

Window replaced. Great Service
I had my rear window replaced. Great service. Quickly done (~30 minutes) Price was better than dealer shop.
a job well done
The staff was professional, polite and very helpful. They had my windshield in, in no time and the job was done well. Thanks guys
Excellent service!
Excellent; no details
replacement of window
The tech was quick and friendly. He was done in 45 minutes - quite record time!
Surprise service for this day and age.
I was driving back from a visit with my son at Disney World, when a truck threw a stone up and broke my windshield. I called my insurance agent the next day expecting a long and drown out process for repair. SURPRISE! My agent transferred me to Safelite and the young lady who took the call was not only professional, but actually sounded like she cared. She had a tech out the next day and the repair was done. The tech was also professional and friendly. Your people brought back what used to be what customer service was all about, thanks again, Marc
Efficient and lasting
The service I received was very polite and profession, and I am very pleased with the results. Despite daily exposure to New Mexico Spring sunlight, my windshield is still intact with no signs of crack propagation from any of the three repaired chips!
Amazing
They were friendly and helpful! Very quick service!
No repair needed, but still.....
What I thought was a chip, was actually an old repair (by Safelite) I forgot about. Safelite technician explained my situation, maintained a great, professional attitude...even though I felt I wasted his time. I get all my windshield work repairs by Safelite and will continue to do so.
Good solution but bad representation of image represented by commecial
The hassle free experience was great. But, the technician was not as friendly as I would have hoped. It seemed he was more concerned with the appearance of my car than fixing the problem. He described the car as dirty with a lot of damage to the interior and body of the car. After all it was the middle of the winter and yes the floor was not perfect and there was no damage to the hood of the my car. There was black marks left from the snow brush. I take pride in the care of my care and was a bit upset on how he described the condition of my car. The tech should be more careful in describing the condition of the guests car just to cover himself from possible damage he might cause while repairing the windshield. Your techs should take responsibility if they do cause damage to the car. Another issue is the first thing the tech said was that the windshield might break during the process. I feel that if it is this risky of a process then you as a company should be responsible for any breakage or do not represent yourself in your commercials as this process is a great solution. Again, it seems that the company is more concerned with covering themselves more than being a service to their guests. Of course this is only my opinion. Dan Rector
Great job
Good job with the actual product. Not so good job re-assigning an installer last minute. Example: I expected Mr. A( with Appropriate photo thru email) but to my surprise, Mr. B showed up. Also not so good job following up. I received phone calls asking if I still need my windshield replaced after the fact of Safelite coming out and completing the job. This call happened about 7 days after the windshield was already fixed. I was happy with the service but you guys clearly need some improvements.
rock chip
Quick, professional, and very courteous.
Would Recommend
I was hoping to have a repair, but when the Safelite employee met me at my place of work, she let me know that I would need a replacement instead. She'd scheduled on-site a time and place that was again convenient for me.
Excellent
The technician who helped me was incredibly friendly and helpful. I had a large crack in my windshield and it was repaired much more quickly than I thought it would be! The technician even helped me fix another minor issue on my car! I would not even think of using any other company for future needs in this area the service was so excellent. Can't say enough good things!
overall good experience
Overall I had a good experience with safelite. They did take a little longer then expected but they moved my appointment a half hour back because I was running late. In doing so I understood it would take a little longer.
Solid Experience
Everyone was friendly, helpful, and efficient.
Mrs
very professional!
Great job
Windshead replaced
will always use safelite
your employee that was sent (Jake Johnson) was recommended by my other friends who have used your company before. he was very polite, not slow at all yet not super fast to make any mistakes....i would say he made good use of his time and very efficient. a great employee to have. when he was finished, i looked over the work performed and we both had noticed a very small blemish/tiny scratch in the upper right hand corner of the windshield. he immediately was so apologetic and told me he would replace it with a different winshield if i prefered to. told him it wasn't a big deal as you couldn't even tell. he apologized again and called his office and they had told him to discount the windshield. i was surprised, yet happy about it. jake definitely takes pride in his job and someone whom you should keep with out a doubt. in time i'm sure he should be in a higher position if possible. thank you again for the prompt service, which was a 1 day notice and was taken care of perfectly. a satisfied customer, jason gallardo fontana, ca
will always use safelite
your employee that was sent (Jake Johnson) was recommended by my other friends who have used your company before. he was very polite, not slow at all yet not super fast to make any mistakes....i would say he made good use of his time and very efficient. a great employee to have. when he was finished, i looked over the work performed and we both had noticed a very small blemish/tiny scratch in the upper right hand corner of the windshield. he immediately was so apologetic and told me he would replace it with a different winshield if i prefered to. told him it wasn't a big deal as you couldn't even tell. he apologized again and called his office and they had told him to discount the windshield. i was surprised, yet happy about it. jake definitely takes pride in his job and someone whom you should keep with out a doubt. in time i'm sure he should be in a higher position if possible. thank you again for the prompt service, which was a 1 day notice and was taken care of perfectly. a satisfied customer, jason gallardo fontana, ca
quick and easy
Satellite did a quick fix on my car that looks great!
replace windshield
It was a great experience. Well treated especially being away from home.
windshield for F-150
I was amazed at the professionalism of the man who completed the entire replacement in less than 2 hrs. He did a wonderful job and courteous to clean my windows and vacuum.
very pleased
Everybody was very friendly they got my truck in and i was out in no time i will always use safelite for my window repairs.
Great work! Even in bad weather!
They came out in snow and ice and replaced my windshield. Great work!
PU truck rear window change
Great fast job vacuum out the seats and floor but not under the seat glass was all over under the seat and they didn't remove the glass chips from the bed of my pick up.
2001 Toyota Avalon Windshield
Staff was very professional and took my car in right away. The wait wasn't very long, about 1-1/2 hr to replace the windshield. The waiting room was comfortable & clean w/ free flavored coffee. The restroom was clean.
Good work and prompt service
I had a large crack on the windshield that required windshield replacement. I scheduled an appointment with SafeLight. They replaced the windshield in less than two hours. Also, it was raining when I left and I had no problems with the new windshield. Very efficient service and professional atmosphere. Price is also reasonable. Would recommend. Thanks.
Heading north
Traveling from Cincinnati to the Keweenaw Peninsula - the driver's side door window imploded just north of Kenosha, WI. Fortunately I was able to schedule service upon arrival early in the week before the next storm came.
Fast and efficient
Hassle-free!
The best place to get your glass fixed!
I love using Safelite for glass replacement on my vehicles. The shop was very clean, and the Techs were very professional and courteous. They got me in quickly and I was very comfortable waiting for my windshield to be replaced.
Great
Great service!
Windshield Replacement
Excellent service, courteous and thorough technician. In and out in a very timely manner.
Great Service
The service was great. A little disappointed that I had to wait 4 days for an appointment considering the crack across my windshield was right across my line of vision, but it all worked out fine.
New windshield
Awesome quick and simple! :)
Good deal on a chip repair
Very good customer service.
Great Expirience!
I had a very pleasant time with Safelite
Great service - high quality installation
My front windshield needed replacing and they did it in less time than they anticipated. It's been over a month and not a single problem with leaks.
Good at home service
Good quick service
window repair
Repaired crack in the windshield in a quick and efficient way.
Great service
The only reason I did not give this a 5-star review was due to time. As I live in Laramie, I had to wait 5 days for my appointment time. With locals that do the job, I was tempted to call someone else but as my insurance covers Safelite repairs, I waited. I was very happy with the experience & ease of my involvement.
windshield replacement
He came to my house and the work was excellent and quick
Billy is the best
Very nice . On time . Fast
Great experience
Everything was perfect from the time I called to schedule myself to come in until I pulled off. When I called they had time available when I did (very accommodating). They send me reminders about the appointment days in advance. When I arrived some one was outside to greet me and escorted me to the waiting area. I met the customer rep. who was awesome she guided me through the process told me exactly what they were going to do, told me how long the process would take and when it was all done they had my car outside of the waiting area with a nice smiley face on my dash board that said "thank you for your service. Have a nice day!" I left it there for about a week. It really was phenomenal service.
Good service
I would recommend them to anyone needing auto glass replaced.
front glass replacement
everything went very well, I would recommend Safelite to everyone.
Casulty of winter
Quick,courteous technician,windshield replaced with NO FUSS and NO LEAKS. Safelite worked around my schedule to come to my home and do the repairs after my windshield was broken by road debris early one morning on my way to work. While I hope not to repeat the experience I now who I'll call if I every need Glass replaced in my ride.
windshield repair
very pleased with technician. I believe it was gary. Could still see a bit of the crack but it works out that way sometimes. very quick turn around and professional.
Renton, Wa Safelite
Good experience, no issues
Front windsheild replaced
On time, very courteous and professional
Window Repair
Everything was done perfect
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