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About Safelite®
Safelite® AutoGlass Reviews

Safelite® AutoGlass Reviews

At Safelite AutoGlass®, we take our position as the auto glass industry leader very seriously. By using the highest quality products, trained technicians, and customer service representatives available 24/7, we do our best to make auto glass repair and replacement a fast and convenient experience for you.

We make it our mission to exceed the expectations of our customers, and we’re proud to share some real-time auto glass service reviews we've received from around the country.

Safelite® Customer Reviews

50 reviews

Fantastic from start to finish!
I shattered the rear window on my Jeep JK. So my coworker told me to call Safelite because he used them before and had a great experience. So I called Safelite. From the moment I called Safelite they were professional, friendly and honest. They beat all their competitors by at least half. The installer was very personable, knowlegable and quick. Thanks Safelite, you have a customer for life!
Always great!!!
This is my second experience using Safelite both after hail storms and neither my car. The first was my kid brother and so happy with the service that they were the only one I called when I had to help my mom. This time I had to use the mobile service appointment due to location and schedules. The mobile technician Nelson Reyes did an amazing job, my mom and always the critic father had nothing but compliments for the service they received. Hats off to Nelson and the entire Safelite team.
Awesome service
I called my insurance company Wednesday afternoon. Lance came to my office parking deck and had the crack in my windshield repaired the next day. At the time of the appointment scheduling - the insurance company gave me a 4 hour window.... BUT Lance called that morning and gave me the actual 30 minute window when he would be there. He showed up on time and fixed it fast. Excellent service.
Will use Safelite again!
My experience at Safelite was awesome, worry free and quick..
Excellence
This is my 3rd experience in the past 16 months with repairs to my windshield and Safelite had provided excellent service each and every time.
Recomendation
As you can guess I had a crack in my windshield and needed it repaired. I made a call and was informed by an operator (did not write her name) that the crack that I had exceeded the repair option. She gave me the quote for an office visit and a home visit. I chose the office visit. She was able to get me an appointment for 0800 hrs this morning. I went to the office at 15375 Anacapa in Victorville CA. When I walked into the office I was addressed by name when I gave my appointment time. The office was spotless and well lit. I could look into the work bays and was impressed by the cleanliness of the work areas and neat and clean dress of all of the employees. I was informed of the procedure to replace the window and the time involved and the total cost. A worker introduced himself and ask for the keys. I watched as he placed a cover over the seats before he entered the vehicle. He pulled the vehicle into an open bay. One employee came to the vehicle with the new window and appeared to check the paper work to make sure that it was the correct one. He then proceeded to clean the inside and outside of all of the windows in the vehicle. When the work was completed I was given instructions to care for the window for the next twenty four hours and the proper washing techniques to keep the window clean after that. They ask if I was satisfied and then went over the bill to make sure that I knew what I was paying for. I was also introduced to the manager Mr. Dan Jones Sr. He ask if I was satisfied and did they meet my expectation. I agreed that they more than meet my expectations. I will recommend this company and this office to all of my friends as the only place to obtain service. The price was very reasonable for the service received. You were recommended by AAA and I liked your ads.
Safelite AutoGlass
the windshield glass of my car broke and had to be replace, called my insurance and they recommended replacement and the company to get it done with
1st experience with safelite
Fast, courteous service. Price was exactly what was quoted. No extras or add-on without my consent. Only minor problem is there was no cleaning of glass shards after removal. No intent of vaccuming or cleaning dashboard. Moldings around front windshield was put on weird. Other than that a great experience
Safelite window repair
Excellent & professional Service
Repair of windowshield
I called to schedule an appointment and we scheduled promptly. I went to the scheduled appointment and was given a place to sit and coffee. Large screen TV to keep us ocuppied. He said it would be ready in 30 hr and the car was ready in 20 minutes. Clean waiting area.
installation
very pleasent experience. technician was very polite
Excellent!!
very polite and professional!
good work!
Fast, convenient, sucessful! Keeps nick from splitting.
Review title
My experiences with Safelite have always been great. I have used them many times without a problem. The repairs on my windshields have never failed granted sometimes they are still detectable but you really have to be searching for it. Another thing great about Safelite is the many locations available. I travel a lot by car for work, and have been able to call my insurance to make them aware of my damage and they transfer me directly to Safelite ,where I have set up immediate appointments between work and home . Plus my insurance covers there repairs in full without a deductible . You can't beat that.
Great experience
Unfournately I had to have my windshield replaced and my insurance company was not going to cover it,but after speaking to the technician at my local safelite location my mind was out at ease,the tech that I spoke was very respectful right from the start and the price was very reasonable compared to all other auto glass places. The whole experience with safelite has been extraordinary and I would never think of going anywhere else for any of my auto glass needs
autoglass
was good
Job Well Done
My experience at Safelite was awesome, worry free and quick. I arrived around 11:35am and my car was done before 12:30pm. Now that's what I call efficient customer service. Excellent job to the Safelite team on S. PENNYSYLVANIA!!!
Satisfied
Completely Happy with sevice and customer service was beyond kind
Excellent Job
I had crack in drivers side of windshield repaired at their site in Mesquite, Texas. The customer service was excellent and the technicians I spoke to were very professional.
great service!
it really is as easy as 1,2,3! the ease and the speed that the work was done is really amazing.
Windshield Replacement
The Technician was prompt and extremely efficient. I was very impressed when I received an email including a picture of the technician so I would actually know who to expect. That is very comforting to a single female.
Exemplary Service
Outstanding
great service
it was a great experience.
On Vehicle Glass Company I use
I had multiple chips in my windshield from a sanding truck throwing rocks instead of sand/salt. The Safelite Tech came to my home and repaired all the chips in my garage the next day! I was contacted with a time and who would be coming to my home for the service. The Tech was professional, courteous, and on time. The repair was flawless. Safelite handled the insurance company claim for me! What else could you ask for in a company. One word to describe Safelite-- Fantastic.
Safelite AutoGlass 2nd to none
I had a small chip in my windshield and naturally it was in my line of sight. I called Safelite, they came to my work and did the repair while I was at work. I did not have to leave to check on them and the service I received was top notch. They called inadvance letting me know the arrival time and overall the service was excellent.
Efficient and fast Service.
They were easy to deal with and got me in that day. The tech did a wonderful job he was very friendly and efficient.
great
good!!!!!!
Thanks, fast, Great.
Had a windshield chip repaired in my driveway.
OUTSTANDING SERVICE
We have used your service twice. Once I brought the car to the Brooklyn location on 18 ave. Second time they came to the house. Both times the jobs were done with a professionalism that is hard to find in this day and age. We will recommend Safelite to anyone who wants a good glass replacement company.
Best Service Ever
From the time Safelite set up my appointment until the time you were completely finished, each staff member I spoke with was professional, courteous and very friendly. Your company could teach other companies about your excellent customer service. I would recommend you wholeheartedly. Thank you.
Never again. Would give 0 stars if it would let me.
I experienced awful service from 2 technicians and their manager. Treated as if I didn't matter and was basically told I was stupid. When I told the manager I didn't want them working on my vehicle again he didn't seem to care.
Great experience with Safelite
On our way to DC, a rock decided to grace us with its presence and the resulting crack was small...one inch. We called Safelite and they quickly referred us to a convenient center in Arlington VA and set up the appointment. We were very impressed with the reception given to us and the one inch crack (then expanded to 6 inches) was repaired in a professional manner and we have had no trouble since then...we can barely see where the crack was at one time. Great job, team Safelite.
Great Falls MT great experience
Even though we are from out of country and it was only a rock chip in our brand new windshield we were treated like friends or neighbors. Polite and courteous staff and fast service. They went out of their way to make sure our trip was not delayed to long. Cleaned all the windows for us and did a nice job of that, got some window cleaner from them. Totally unexpected but appreciated. Thanks for a great stress free experience.
Always quality service
I've used Safelite three times over the past six years, and every experience has been great. After my first wonderful experience I did not hesitate to call them when I needed their services again. I would highly recommend Safelite to anyone because the entire process is easy, affordable and the techs are fantastic!
window replace
I had a passanger side front window break, I spent all day calling places to have it repaired .. all other places I called were all booked up for like 3 weeks out. I got a hold of safelite an they were able to get me into shop within 2 days to fix my window. The agent the was working on my window gave me estimate of 1 hour to fix, but it actually took 10-15 min
window replace
I had a passanger side front window break, I spent all day calling places to have it repaired .. all other places I called were all booked up for like 3 weeks out. I got a hold of safelite an they were able to get me into shop within 2 days to fix my window. The agent the was working on my window gave me estimate of 1 hour to fix, but it actually took 10-15 min
FAST, QUICK AND DONE AT WORK
I HAD A CRACK GO RIGHT ACROSS THE FRONT OF MY WINDSHIELD AS I WAS DRIVING TO WORK ON A MONDAY. I CALLED MY INSURANCE COMPANY, ALLSTATE, WHEN I GOT TO WORK AND THEY PUT ME IN TOUCH WITH SAFELITE. I SCHEDULED THE APPOINTMENT AND ON FRIDAY AFTERNOON, IT WAS FIXED AS GOOD AS NEW. THE REPAIRMAN WAS VERY POLISHED AND DETAIL ORIENTED WHEN FIXING MY WINDSHIELD. EVEN THE STICKERS LOOKED LIKE THEY WERE JUST PUT ON. I WOULD RECOMMEND SAFELITE TO ANYONE NEEDING A WINDSHIELD REPLACEMENT.
REPLACEMENT GLASS
It was great. No hasale no problam.
Experience at Safelite
I have had a very good experience with Safelite . They replaced my windshield and did a good job. The technicians are very professional in the shop as well as the technician that did the repair on the windshield in March by putting adhesive in the windshield to stablize it until I could get the windshield replaced which I did Thursday April 25, 2013.
Easy
The whole process was quick, easy, and painless. I didn't have to handle any money at all. It was done through my car insurance company. I arrived before my appointment time and was taken right in. The work was done before the time frame they said. The waiting area was pleasant and friendly.
Will use Safelite again!
The mobile unit is great because they will come to your work so you don't have to rush around to try and make it to your appointment at their shop.
great service
professional fast and courteous. The job was done so well I barely saw where the glass was broken
great service
Excellence service from the customer service dept.
Fast repair
It was a fast and easy repair thanks to Safelite.
was happy NOW im NOT
every thing went like clock work people were great you could not ask for any better. i did not like the out come of the job you could still see the place and after a day or two it was like a bug smear . we went on a trip while we were gone it rained and now there is a place bigger than befor what ever they filled the hole with came out and and brought more of the windshield with it. i am not happy with this.... i will call and see if there is any thing they can do. this is a 2013 truck and i want it to look like one
great service
The grntleman who came out to fix my mothers window was a nice young man.
Glass Shattering
My wife was behind a snow plow and the windshield of her Mini Cooper was struck by a rock or some other road debris. She checked the windshield right away, but saw nothing. A few days later a crack began to emerge from under the windshield wiper blade area. We called Safelite for a "repair" but by the time the Technician arrived we needed a full replacement as the crack rapidly grew in size. It was promptly replaced at our home site by a technician who was very efficient and knowledgeable in no time flat! This was the 2nd time we used Safelite for our glass needs and they are great! Higly recommended.
Safelite
My first experience with safelite was a couple of years ago when my daughter needed her windshield replaced I was so impressed with the professionalism and promptness, of the service man. The quality of the work was excellent. When I needed my glass replaced I called safelite and I wasnt dissapointed I recieved the same great job that was done on my daughters car. Since then I needed safelite another time and would never consider using another auto glass company. I can truly say Safelite is the best and highly recommended by me.
GREAT
Very easy making appointment. Tech called and gave time they would be there. They were very professional and courteous. Did not take long for the job to be completed.
Stone Chipped
I found a couple small cracks in my windshield, they got me in right away. Overall good experience
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