About Safelite®
Safelite® AutoGlass Reviews

Safelite® AutoGlass Reviews

At Safelite AutoGlass®, we take our position as the auto glass industry leader very seriously. By using the highest quality products, trained technicians, and customer service representatives available 24/7, we do our best to make auto glass repair and replacement a fast and convenient experience for you.

We make it our mission to exceed the expectations of our customers, and we’re proud to share some real-time auto glass service reviews we've received from around the country.

Safelite® Customer Reviews

50 reviews

A Good Efficient Job
The tech came out to my job in a timely manner and put in a new windshield. He did a great job and it made it easy for me to get this done.
Fast service and reliable price on wind shield glass
Very good service and price is good. I would recommend this company to anyone need their window glass to replace.
Fast service and reliable price on wind shield glass
As I was needed my wind shield to replaced for it was broken more than a year. I googled all window glass company locally and happened to called this company and was safisified withe their price and their fast service.
Windshield Replacement
Fast and easy!
Great Service
Shop was open on time - (I had a really early appointment) and the personnel working were very curtious. The walked me through the process and my vehicle was ready prior to the communicated finish time!
Window chip
Excellent job quickly fixing the windshield on my wrangler.
happy customer
The repair man was nice and he kept me informed. He called me to let me know an estimated time when he would be there and when he was on his way. Very good experience
Pleased with the results
I am very pleased with your work and cost to replace my rear window also the short time it took to get to my home and it's replacement. Yours was not the least expensive but I came to conclusion it was the best choice.
My new windshield
It didn't take long and as for the gentleman that installed the windshield he was verg friendly and explained everything.
My experience
A stone chipped the edge of my windshield.I had an appointment with Safelite at 3pm but the representative called to let me know he was running late. I asked him if the Safelite office was in Wis.Rapids as I was driving to Rapids the next day. He said he would drop the windshield off . We arrived at the main office abd they had it replaced in less than an hour.
Windshield replacement
Driving in Arizona, our BMW was struck twice in the top middle portion of the windshield by debris from large trucks. The impacts resulted in spreading cracks down the driver's portion of the windshield. We contacted Safelite and made an appointment at their shop location back home in Las Vegas. The reception and polite professionalism we encountered was top notch, bar none. The windshield replacement we were quoted was for a 2-3 hour installation, and the entire process took only 75 minutes. The quality of the work was like their slogan read, everything looked straight factory and spotless. The car was even vacuumed. The experience was nothing but positive.
Side window cracking
Repair was easily set up through my car insurance and the repair took place at the school while I was in chapel with my children. Easy, quick and convenient and the repairman even vacuumed out my front seats and washed the windows. Great service and experience.
Professional - all the way!
Wow! What's not to like? I have used Safelite before with great success so when my van received another rock chip, I immediately called. They showed up on time and did a great job! I do recommend this service!! Thanks guys!!
Excellent Service
I was out of town and had to have the passenger sliding glass door replaced since it was shot out. Safelite was able to get me scheduled quickly (on a holiday weekend!!) and was able to replace the glass without me being present. Called to confirm appointment and that the work was done. Very helpful staff and courteous in a stressful situation.
Great Job!!!
Fixed problem at the same time efficent and was prompt about arrival time and date. Technician was courteous and explained all he would do. Very satisified with the work. This was the third time we have used Safelite.
Great service
Wonderful service and great communication. The technician kept us apprised about when she would be there and what she was doing. Quick and easy.
side windows and windshield replacement
service was fast and professional
From start to finish nothing but professionalism.
Window Repair
Fast turnover, clean operations, friendly staff.
Outstanding service
I called and set and appointment to have my windshield repaired and the customer service rep. was very helpful and polite. I also got scheduled for repair faster I thought. On the day of repair the customer service rep and service tech were very nice and made me feel welcome. I was in and out In 15 mins. That's what I call service!
Outstanding service
I called and set and appointment to have my windshield repaired and the customer service rep. was very helpful and polite. I also got scheduled for repair faster I thought. On the day of repair the customer service rep and service tech were very nice and made me feel welcome. I was in and out In 15 mins. That's what I call service!
Professional Windshield Replacement @ a Good Price
Safelite was a good experience from the time I contacted them to the completion of the Job,. I have no problem contacting them in the future if I need to replace another windshield on one of my vehicles. Thank you Safelite and Keep up the good work.
Quick and excellent
Both my wifes and my windsheilds were chipped we got in within minutes of calling and both windsheilds were fixed in about 50 minutes. You couldn't hardly see the wifes and mine shrunk down to hardly nothing
it was good
OMG so easy and AAA insurance reimbursed me the cost
nice view
the wait was about 2 hours but other then that the service was great and the workers were awesome
No hassle windshield replacement
Great service, super fast and efficient, and best of all... They do all the work in your driveway! I have a 2011 Jeep Grand Cherokee and the windshield replacement looks like it came right off the factory floor - highly recommend Safelight!
Very good experiance
First set up appointment on phone, gentlemen was very nice & accomadating, then went to the store, they were expecting me, the repair was done in the time specified, the waiting room was clean &comfortable, I would say it was a good experiance.
Excellent service!!!
I had a crack on my window shield from a rock. The manager Angel Chavez who assisted me was very couteous and patient with answering my questions since it was my first time there. He was detailed when explaining how they would repair the cracked area, what to expect and certain risk. The repair job looked great! As a women, I would recommend Safelite for window repair. They may slightly cost more or competitive with pricing but you don't want to take a chance with other places. want to take a chance
they did good
Very professional, on-time, detail-oriented service
Small chip
I had a rock fly up at my windshield and it created a small crack. I was worried it would turn into something worse so I called Safelite. They scheduled me in a timely manner and were very professional over the phone. On the day of my appointment, they got my car in and out within 20 minutes. It was fast and the job was well done. I can't feel the chip anymore and am no longer worried about it. Thanks so much!
Windshield Repair
I a large break in my glass from an item thrown onto my car on the interstate. Safelite came to my office and did the repair in under an hour. Great Service Guy - Great Service - very happy with the whole experience.
Price change no way
Called for appointment price went up another 15 dollars from original cost last time I had work done 1 month ago. That's ridiculous! Yes I went to a competitor got in same day
Fast, great job!
The tech was quick, professional, and friendly. Did excellent work!
Went in and took no longer than 30 minutes to repair the crack that I had on my windshield.
Window replaced. Great Service
I had my rear window replaced. Great service. Quickly done (~30 minutes) Price was better than dealer shop.
a job well done
The staff was professional, polite and very helpful. They had my windshield in, in no time and the job was done well. Thanks guys
Excellent service!
Excellent; no details
replacement of window
The tech was quick and friendly. He was done in 45 minutes - quite record time!
Surprise service for this day and age.
I was driving back from a visit with my son at Disney World, when a truck threw a stone up and broke my windshield. I called my insurance agent the next day expecting a long and drown out process for repair. SURPRISE! My agent transferred me to Safelite and the young lady who took the call was not only professional, but actually sounded like she cared. She had a tech out the next day and the repair was done. The tech was also professional and friendly. Your people brought back what used to be what customer service was all about, thanks again, Marc
Efficient and lasting
The service I received was very polite and profession, and I am very pleased with the results. Despite daily exposure to New Mexico Spring sunlight, my windshield is still intact with no signs of crack propagation from any of the three repaired chips!
They were friendly and helpful! Very quick service!
No repair needed, but still.....
What I thought was a chip, was actually an old repair (by Safelite) I forgot about. Safelite technician explained my situation, maintained a great, professional attitude...even though I felt I wasted his time. I get all my windshield work repairs by Safelite and will continue to do so.
Good solution but bad representation of image represented by commecial
The hassle free experience was great. But, the technician was not as friendly as I would have hoped. It seemed he was more concerned with the appearance of my car than fixing the problem. He described the car as dirty with a lot of damage to the interior and body of the car. After all it was the middle of the winter and yes the floor was not perfect and there was no damage to the hood of the my car. There was black marks left from the snow brush. I take pride in the care of my care and was a bit upset on how he described the condition of my car. The tech should be more careful in describing the condition of the guests car just to cover himself from possible damage he might cause while repairing the windshield. Your techs should take responsibility if they do cause damage to the car. Another issue is the first thing the tech said was that the windshield might break during the process. I feel that if it is this risky of a process then you as a company should be responsible for any breakage or do not represent yourself in your commercials as this process is a great solution. Again, it seems that the company is more concerned with covering themselves more than being a service to their guests. Of course this is only my opinion. Dan Rector
Great job
Good job with the actual product. Not so good job re-assigning an installer last minute. Example: I expected Mr. A( with Appropriate photo thru email) but to my surprise, Mr. B showed up. Also not so good job following up. I received phone calls asking if I still need my windshield replaced after the fact of Safelite coming out and completing the job. This call happened about 7 days after the windshield was already fixed. I was happy with the service but you guys clearly need some improvements.
rock chip
Quick, professional, and very courteous.
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