About Safelite®
Safelite® Warranty Explained

Safelite® Warranty Explained


The Safelite® warranty is one of the most comprehensive in the auto glass industry, and you'll find the particulars explained here.

The warranty refers to Safelite's® auto glass repairs and replacement, which you can book online.

Safelite® Limited Warranty

Automobile glass is warrantied against defects in material or workmanship for as long as you own the vehicle in which the glass is installed and such defects are brought to the attention of Safelite® within 30 days of discovery of a defect. Truck sliding back glass is warranted against defects in material and workmanship for two years from the date of installation as shown on the invoice.

Exclusions from warranty

This warranty does not cover leaks or related damage in connection with installations to vehicles having damage or rust on the pinchweld. Safelite AutoGlass® will use commercially reasonable efforts to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this.

In these cases, Safelite® is not responsible for any associated damage. In addition, damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty.

In no event shall the manufacturer or vendor be liable for incidental or consequential damages.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

General questions on the Safelite® warranty

If you have a problem that is covered by this warranty, you may contact any of our stores or phone Safelite® Toll Free 866-212-5457 and we will replace or repair the warranted product, or correct the defective workmanship without charge at a mutually agreed time. If we are unable to do so, we will refund the original purchase price of your warranted product. In order to exercise your rights under this warranty, we will require evidence of installation by Safelite®, such as a copy of the invoice.

Safelite® warranty for windshield repair

The Safelite® windshield repair process involves the injection of special adhesives into the damaged part of the glass. The degree of success of each repair is a function of several variables. The best results are obtained when the damage is recent, the point of impact small, the cracks around the damaged area are small, and there is not moisture or other foreign matter in the damaged area.

In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger; we are not responsible for such damage.

If you are dissatisfied with the repair, we will credit the cost of repair toward replacement. If your insurance company paid for the repair, the insurance company will receive credit.

We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of repair toward replacement.

This warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable.

For further help, contact:

Any of our stores or

Customer Service - 866-212-5457

P.O. Box 182000

Columbus, OH 43218-2000

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Contact us

Call us free at 877-664-8931

You can also contact us via email.