Auto Glass FAQs

Questions about auto glass service? Review these FAQs for additional information. If you find that your question is not answered below, please call own of our customer service representatives 24/7 at 877-800-ASAP (2727).

Company Information

Do you service my area?

What are your store hours?

Where are you located?

Do you offer mobile service?

Do you offer a guarantee on your work?

Does the warranty carry over to other locations?

How long have you been in business?

Are your shops and/or technicians franchised?

Are your technicians certified?

Do you offer wiper blades?

Are you hiring?

Customer Satisfaction

Who should I contact if I have an issue?

Who should I contact for other inquiries?

Payment Information

What payment methods do you accept?

What does my quote include?

Privacy and Security

Is this site secure?

Will you sell my personal information?

Service Process

How do I know if the damage can be repaired?

What is the difference between OEM and OEE glass?

Will you replace the stickers on my windshield?

How long will my repair or replacement take?

How long will it be before I can safely drive my vehicle?

Does my vehicle need to be in a covered or heated area?

My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?

Will the chip or crack still be visible after the repair has been completed?

Will you vacuum my vehicle after service?

How soon can the job be completed?

Will I have to wait with my vehicle?

Will the technician call me before he/she comes?

How does the repair process work?

Will any part of my vehicle be harmed during the repair or replacement process?

How do I cancel/reschedule an appointment?

Company Information

Do you service my area?
We offer service in all 50 states to more than 93 percent of the U.S. population. We offer both in-shop and mobile service in most areas. Visit the Service Locator to confirm service in your area.

What are your store hours?
While hours vary according to location, appointments are available in most areas from 8:00 a.m. to 5:00 p.m. Monday through Friday and 8:00 a.m. to 12:00 p.m. on Saturdays.

Where are you located?
We offer service in all 50 states to more than 95 percent of the U.S. population. We offer both in-shop and mobile service in most areas. Visit the Service Locator to confirm service in your area.

Do you offer mobile service?
For your convenience, we offer mobile service in most areas. We will come to your home, office or wherever your travels take you.

Do you offer a guarantee on your work?
Yes, we offer a national warranty on our products and craftsmanship that is good for as long as you own or lease your vehicle.

Does the warranty carry over to other locations?
Yes, the national warranty applies at any location across the United States.

How long have you been in business?
Safelite AutoGlass began in Wichita, Kansas is 1947. For more information about the Belron US family of companies, please visit the About Us section of the site.

Are your shops and/or technicians franchised?
No, all locations are company owned and all technicians are company managed.

Are your technicians certified?
Yes, Safelite's technicians are SafeTech certified, meaning they have been thoroughly trained on the proper procedures for removing and installing auto glass.

For more information on the SafeTech certification program, please visit the Glossary.

Do you offer wiper blades?
Yes, we offer quality Aquaedge windshield wipers for an additional cost at the time of service. However, installation is free at the time of auto glass service with purchase of the wiper blades.

Because most major driving decisions are based on having a clear, unobstructed view, experts recommend replacing your windshield wipers every six months or 6,000 miles.

Continuing to drive with worn or damaged blades can damage your windshield, so it's important to make sure you have adequate blades when you have your windshield repaired or replaced.

Are you hiring?
We are always in search of qualified job candidates to join our team. To view available positions and submit your resume, please visit the Careers section of the site.

Customer Satisfaction

Who should I contact if I have an issue?
We guarantee our work for as long as you own or lease your vehicle. If you have issues with your service, please contact our customer satisfaction department at 800-835-2257.

Who should I contact if I have other inquiries?
We would love to hear from you! Please contact our customer satisfaction department at 800-835-2257.

Payment Information

What payment methods do you accept?
We accept cash, checks and all major credit cards.

What does my quote include?
Your quote includes the cost of the glass and labor. Local and state taxes, as well as any required moldings, may be an additional charge. The technician will notify you of any additional charges prior to completing the work.

Privacy and Security

Is this site secure?
Yes, our site makes use of industry standard secure socket layer (SSL) technology to ensure your information remains private.

Will you sell my personal information?
We will never sell your personal information. Any information that we collect from you will be used in accordance with our privacy policy.

Service Process

How do I know if the damage can be repaired?
If your windshield damage is smaller than the size of a dollar bill, it may qualify for repair. To get a windshield repair quote or to schedule, click here.

What is the difference between OEM and OEE glass?
We manufacture and install OEM-equivalent, or OEE, auto glass. This means that it is essentially the same piece of glass that is installed at the time your vehicle is made, with the only difference being the windshield manufacturer.

Our glass meets or exceeds all federal, industry and safety standards, and we engage in some of the most rigorous product testing in the industry.

Will you replace the stickers on my windshield?
Our trained technicians will remove all affixed stickers and items from your windshield for easy application to the new piece of glass. Check with your state licensing agency for additional information on required inspections.

How long will my repair or replacement take?
In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will often take 60 minutes or less, however, we recommend that you do not drive the vehicle for at least one hour after service is completed.

How long will it be before I can safely drive my vehicle?
Our technicians use the best materials, including the industry's first adhesive with a one-hour drive-away time for windshield installations. The technician will advise you if any additional time is required.

Does my vehicle need to be in a covered or heated area?
Inclement weather makes installations difficult without cover. If possible, please have shelter available.

My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?
Yes, our technicians will remove your rear view mirror and attach it to your new windshield prior to completing your service.

Will the chip or crack still be visible after the repair has been completed?
A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. In many cases the repair cannot be seen, however, there is a possibility that slight imperfections may still be visible.

Will you vacuum my vehicle after service?
Our technicians will vacuum any glass pieces found in your vehicle's doors as a result of glass breakage.

How soon can the job be completed?
In many instances, we can get you scheduled for service to be completed the very next day. To view the next available service appointment, please see the Schedule Service pages or call 877-800-ASAP (2727).

Will I have to wait with my vehicle?
It is not necessary to wait with your vehicle. However, please have your car keys available for the technician.

Will the technician call me before he/she comes?
Yes, in most cases the technician will call prior to arriving to complete your service.

How does the repair process work?
Performing a windshield repair is a highly technical process. To learn about the repair process, view our demonstration.

Will any part of my vehicle be harmed during the repair or replacement process?
No, your vehicle should not be damaged during the repair or replacement process. If necessary, precautionary measures, such as protective drapes, will be taken to ensure that no damage occurs during your auto glass service.

How do I cancel/reschedule an appointment?
If you need to cancel or reschedule your appointment, please contact a customer service representative at 877-465-5225.