Privacy Policy

Privacy Policy

What does Safelite® Group do with my personal information?

Three steps to find out:

  1. Review each fact to learn what Safelite® does with your personal information.
  2. Use the table to understand Safelite's® sharing practices and if it offers the option to limit sharing.
  3. Read the frequently asked questions for additional information.

Fact One
Companies can share customers’ personal information for particular reasons.

Fact Two
Many companies share customers’ personal information to run their everyday business.

Fact Three
Companies choose the reason they share customers’ personal information.

Fact Four
If a company shares your personal information, you may have the option to limit sharing.

Reasons we can share your personal information Does Safelite® share? Can you limit the sharing?
For our everyday business purposes, such as to make an appointment, fix your auto glass, or interview you for a job. No N/A
To complete an insurance claim on your behalf Yes No
For our marketing purposes to offer our products and services to you
We contract with Dotomi to serve ads on our behalf across the Internet and sometimes on this site. They will collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites to target advertisements for goods and services. These targeted advertisements may appear on our site or on other sites that you visit. The anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected in this process. If you do not want Dotomi to collect this information you may opt-out. Opting-out will not in any way affect your use of our site. In order to opt-out please click on Ad Info.
Yes Ad Info

Frequently asked Questions

Who is providing this notice?

Safelite® Group which consists of Safelite Fulfillment, Inc., Safelite Glass Corp. and Safelite Solutions LLC.

When is Safelite® providing this notice?

Federal law requires some companies to tell you how the company collects, shares and protects your personal information.

What types of personal information does Safelite® Group collect and share?

The types of personal information we collect and share depend on whether we are working with your insurance company to serve you.

This information can include:

  • Your name and address
  • Your policy number
  • The VIN of your vehicle

Can I limit sharing of my personal information?

If we do not process your insurance claim or do work in fulfillment of an insurance claim, we will not share your information and you do not need to limit it.

You cannot limit sharing if your insurance claim is processed or fulfilled through us. We have to communicate the claim and work information to your insurance company in order to complete the work.

When does Safelite® Group begin sharing my personal information if I am a new customer?

If you are a new customer who contacts us directly and wants to complete insurance-related work, Safelite® Group will share your information with your insurance company immediately.

If you contact your insurance company first and they refer you to us, the insurance company may have already provided your personal information to us.

Why can't I limit sharing of my personal information?

Federal law gives you the right to limit only

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you.

State laws and individual companies may give you rights to limit sharing.

Safelite® Group has chosen not to share your personal information in these ways to protect you.

What does Safelite® Group do with my personal information when I am no longer a customer?

When you are no longer our customer, Safelite® Group no longer has a reason to share your data.

How does Safelite® Group protect my personal information?

To protect your personal information from unauthorized access and use, we maintain corporate and computer security measures. These measures include computer safeguards and secured files and buildings.

How does Safelite® Group collect my personal information?

We collect your personal information, for example, when you

  • Make an appointment for services with Safelite® Group
  • Apply for a job here
  • Contact us for assistance

How do you notify customers of changes to this notice?

Changes will be posted on this website.

When will this notice go into effect?

The effective date of this notice is June 2, 2011.


Email: onlinehelp@safelite.com

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