Press Releases

Contact Centers Renew ISO Certification

Columbus, Ohio - March 9, 2009 - Safelite Solutions' national contact centers in Columbus, Ohio have passed an independent renewal audit and fulfilled the requirements for ISO 9001 2000 recertification on the first attempt with no major non-conformities.

The internationally-recognized ISO 9001 2000 standard is applicable to any manufacturing or service industry. Created by the International Organization for Standardization (ISO), its objective is to set international requirements for quality management systems and is considered a benchmark of excellence. The contact centers received their first ISO certification in 2005.

"Whether we are answering the telephone on behalf of one of our insurance partners or answering a call directly from one of our customers, we are committed to the high standards of discipline and the positive impact on the caller's experience that the ISO Certification process delivers. We are proud to be able to validate that commitment year after year," said Brian O'Mara, vice president of contact center operations.

The Safelite Solutions contact centers are the industry leader in providing third party administration services to the property and casualty insurance industry, as well as the fleet industry. According to Cheri Irwin, Workforce Manager, ISO 9001 2000 certification provides a system of checks and balances and ensures that the organization is always looking for ways to improve.

"This certification is a validation of the standards and regulations we have had in place for years," said Irwin. "Our certification shows our customers that we are committed to world class service. All systems in our organization work together to constantly improve the ISO process, from senior management to customer service representatives."

The audit was administered by Det Norske Veritas (DNV).

About Safelite® Solutions
Columbus, Ohio-based Safelite® Solutions provides property and casualty claims management services to more than 100 insurance and fleet clients, including 17 of the top 30 U.S. property and casualty insurance companies. A subsidiary of Belron US, Safelite® Solutions operates two national contact centers and manages a network of more than 10,000 claim fulfillment providers.

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