Press Releases

Safelite Adds 300 Jobs to New Local Contact Center

May 6, 2009 - COLUMBUS, Ohio - Safelite AutoGlass®, the nation's largest vehicle glass repair and replacement company, will add 300 jobs with a newly finished contact center in northwest Columbus beginning in May.

The state-of-the-art contact center, which will encompass 25,000 sq. ft. on the first floor of the Safelite headquarters building located at 2400 Farmers Drive, is designed to promote a comfortable, energetic work environment through the use of technology, ergonomic work stations, up-lighting and a vibrant color scheme.

"We're excited to grow our company right here in Columbus and provide a stable working environment for 300 more local residents," said Brian O'Mara, vice president of National Contact Center Operations for Safelite AutoGlass. "We support this community and are proud to offer entry into a secure, growing company. We expect our growth to continue and this expansion will allow us to make room for new business and to take additional overflow calls from our local market operations."

Safelite AutoGlass started its contact center operations in Columbus in 1991 with 12 customer service representatives. The company currently employs more than 1,300 people who answer calls as a third party administrator for insurance companies as well as manage overflow calls from the company's retail vehicle glass repair and replacement business.

Hiring at the contact center will include full and part-time positions to field inbound calls for customers wanting to schedule vehicle glass services with the company. The systems used at the contact center are easy to use regardless of technical experience. Safelite AutoGlass provides flexible schedules, a compensation structure based on sales and potential promotion from within for new and existing employees.

Once the new contact center is opened the company will employ more than 1,800 between its three contact center locations, its corporate offices and retail operations in Central Ohio.

The contact center will be staffed 24 hours a day, 365 days a year. Customers may call (800) 800-2727 to schedule service, regardless of their location in the United States.

About Safelite AutoGlass®
Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service more than 95 percent of the U.S. population in all 50 states. A subsidiary of Columbus, Ohio-based Belron® US, Safelite AutoGlass® serves more than 3.7 million customers each year through its company-owned operations. The company was voted by its employees as one of Business First's Best Places to Work in 2008. For more information, visit safelite.com.

About Belron® US
Belron® US, a subsidiary of Belron SA, is a multi-faceted vehicle glass and claims management service organization based in Columbus, Ohio. The company is composed of three major business operations that include vehicle glass fulfillment services, operating under the trade names Auto Glass Specialists®, Cindy Rowe Auto Glass^TM, Diamond Triumph Glass^TM, Elite Auto Glass^TM and Safelite AutoGlass®; windshield manufacturing; and Safelite® Solutions which offers fleet and insurance claims management services. The company employs more than 7,700 people throughout the United States.

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