Customer Testimonials

At Safelite AutoGlass, we take our position as the industry leader very seriously. Through the use of only the highest quality products, trained technicians, and customer service representatives available 24/7, we do our best to make auto glass repair and replacement a fast and convenient experience for you.

We take pride in exceeding the expectations of our customers, so we are equally proud to share some feedback we have recently received.

Mike Morawski, The Yaffe Group, Southfield, MI wrote:

I had a great customer experience last week. My windshield was cracked and needed to be replaced... read more.

William M., Ph.D., Louisville, KY wrote:

My experience with your fine organization was as good as it gets, beginning with your National Contact Center all the way down to the local dealership.

I initially encountered front office personnel and staff who literally reached out their hands to me, were most cordial and all the while, handled themselves in a most professional manner. It's Friday, the day after Thanksgiving and even at that, the office environment was very amiable as though they were truly glad to be there... and to see me!

The technician who actually performed the work, was quite good natured and informative when it came to installation mechanics and after-care; as well, the man came across as a very experienced and sincere individual whom I'd be most happy to refer and send business to in the future. So therefore, you may consider my rating as most exceptional across the board.

Pete R., Wood Dale, IL wrote:

I would like to report a very rewarding experience I just had with your company. From the initial easy to remember phone number (800-800-ASAP) to the installation of the windshield.

The initial phone call was a simple process taking just a few buttons to be pushed. The customer service person... gave me a time range of when the installer would be here.

The installer called within that time to let me know he was on the way and showed up on time... I met him at my car, he verified it needed a new windshield, ran the correct price charge to my credit card and said he would lock it up when he was finished. He recommended I not drive the car for an hour.

This all went easier than making an appointment to see my doctor.

Jon A., Las Vegas, NV wrote:

Chris came today to fix my driver side window and he made it an excellent experience. He was very friendly and seemed to care about me and my situation. He was prompt in getting here and took extra care to make sure all the broken glass was vacuumed up and that the new glass was washed and cleaned. I felt comfortable leaving my car in his hands.

I am an insurance agent and usually I am the one helping with an insurance claim like this, but this time I was the one with the broken glass and stolen stereo. It has been good to see the claims experience from this perspective. I am now even more confident in referring my clients to Safelite AutoGlass for their glass repair needs.

Joseph R., El Cajon, CA wrote:

On a trip from San Diego to Bend, Oregon a truck flicked a rock into the front passenger door window. About 10 minutes later while driving the window completely shattered, scaring the heck out of my wife who was sitting in the passenger seat.

When entering the Safelite door, we were warmly greeted. We were especially pleased that the glass we needed for our 2003 Toyota Highlander was in stock. They immediately started the installation and 30 minutes later, we were back on our way to Oregon.

You can count on us using Safelite AutoGlass for our future needs. Be sure that we will highly recommend your company to all our family and friends.

Wendy V., Rochester, NY wrote:

I called [my insurance] company... to have my windshield fixed after a crack appeared on it due to a flying rock. They took my information and then connected me to a representative from your company to arrange to have it fixed. Not only was the representative I talked to extremely nice, they were very helpful and flexible to me as well. Within 24 hours a representative from Safelite AutoGlass came to my place of work and did a wonderful job fixing my windshield. [The technician] was not scheduled to come to my work until that afternoon, but because of a last minute scheduling conflict on my part, and a quick easy phone call he was able to come in the morning for me. Talk about extraordinary customer service!

I work for a company whose number one priority is customer service. So for me, this was very important. I am impressed and extremely happy that I received this kind of service from you.

Pam C., Marrero, LA wrote:

This is the second time this year I had to turn to Safelite to replace a window in my car. While I've had a run of bad luck with broken windows, it is very comforting to know your guys are there. The first time I used Safelite, I had to have my windshield totally replaced. A flying rock on the interstate caused a major run in the glass and there was no way to repair it. This time, a flying rock completely shattered my rear passenger windows.

From the initial phone calls to the installation process, I was met with efficient, friendly and professional courtesy, and the jobs were complete early the very next day. Safelite always had exactly what I needed and I didn't have to wait days on end for parts to come in. On each occasion, the technicians did a beautiful and clean job.

While I hope that I have no more broken windows for a very, very, very long time. I can find comfort in knowing that I don't have to stress on having a window replaced or repaired. I will strongly recommend Safelite to anyone I know, and I again thank you and everyone involved in your company and for making my experience a pleasant one.

C.C. S., Chesterfield, VA wrote:

This past Friday, my wife and I were in her Ford 500. A truck in oncoming traffic caused a rock to hit the left center part of the windshield. The blow chipped the glass and left five cracks which radiated out from the center. The star-shaped damage was the size of a 5-cent piece. This a.m. my insurance agent recommended Safelite. So, I called the toll free number. [They] talked me through the application process. Thank You! Then... scheduled same day repair service. Shortly after lunch [the technician] came. He was very courteous and thorough in checking the damage and explaining each step of repair. He did a professional job of repair and cleaned the windshield.

In essence, all representatives were treating me with the utmost courtesy and professionalism. Thus your card is marked excellent in all categories.

Richard H., Sterling Heights, MI wrote:

A broken windshield is never a welcome event, but your company made it pleasant. We had to change our appointment time at almost the last minute, and you accommodated us with no problem.

Then your technician arrived on time and prepared. It was a pleasure to see a workman that knows what he is doing and even enjoys it. He informed us of what he was doing, and then did it. No mess and no problems.

Thanks to you for a great job.

Ruth S., Raleigh, NC wrote:

Your technician responded to my service request within four hours of the service order. She was polite and friendly. She called prior to the repair to assure correctness of directions and was very nice and professional. After the repairs were completed she phoned again to tell me the job was complete and where my paperwork was left. I cannot tell you what a relief it is to do business with such a reliable and pleasant company.

You have taken the stress out of the repair and made my life easier. Thank you for your service and your service technician should be complimented for the manner in which she handled the call.

Thank you!