Safelite Group announces Renee Cacchillo promotion to Chief Customer Experience Officer
COLUMBUS, OHIO – Safelite® Group, parent company to Safelite AutoGlass®, the nation’s largest provider of vehicle glass repair, replacement, and calibration services, and Safelite® Solutions, the nation’s leading fleet and insurance claims management service partner, announced the promotion of Renee Cacchillo to Executive Vice President, Customer Experience Officer (CXO).
Cacchillo will continue to lead Customer, Brand and Technology with the added responsibility of Safelite® Solutions, a comprehensive end-to-end claims management solutions business with more than 200 insurance and fleet clients.
“As the architect of our Customer Driven strategy, Renee’s proven record of success in improving customer and business insights has been evidentsince first joining Safelite in 2011,” President and CEO Tom Feeney said. “Throughout her tenure, she has developed Safelite’s strategies and focus on innovation, as well as held a significant presence with clients through the Solutions business.”
Today’s technology has dramatically changed the auto glass industry. From automatic sensors, to advanced driver-assistance systems, larger transparent displays, complex geometry and more, Safelite continues to identify ways to make it easier for customers to understand what’s happening behind their glass.
“Our strategic approach to customers and clients continues to grow and we are committed to seamlessly integrating the customer function and approaching the overall experience through a single lens, along with operating as a single engine,” Cacchillo said.
“It’s a great time in our business,” Feeney added. “We’re stronger than ever when it comes to providing the best service for our customers in a way that meets their demanding schedules.
No matter how the first point of contact is made, Safelite customers will appreciate a smooth overall experience. We’re committed to making their experience memorable in all the right ways.”
About Safelite® Group
Safelite® Group exists to make a difference and bring unexpected happiness to people’s everyday lives through an array of services. The company is comprised of three major businesses: Safelite AutoGlass®, the largest provider of vehicle glass repair, replacement, and calibration services in the U.S.; Safelite® Solutions, the nation’s leading fleet and insurance claims management service partner; and Service AutoGlass®, a sophisticated vehicle glass wholesale supply chain and distribution operation. Together, the businesses serve 10 million customers annually through more than 7,500 MobileGlassShopsTM and facilities. Safelite Group employs 15,000 people throughout the United States. Based in Columbus, Ohio, the company has been in business since 1947.