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Agency Care Desk has the answers you need when you need them

We get it. When you’re busy taking care of policyholders, you need information now. That’s why our Agency Care Desk is dedicated to only one thing: answering your questions quickly.


What is Agency Care Desk?

Agency Care Desk is a hand-selected team of Safelite® experts dedicated to servicing your claims-related questions and needs.

Agency Care Desk can help you with:

  • Filing a glass claim or scheduling an appointment
  • Appointment rescheduling or missed appointments
  • Glass program pricing and reimbursements
  • Glass claim status updates


Contact Agency Care Desk


Phone: 877-792-4368 (877-79-AGENT)

Hours of Operation: Monday - Friday, 8 a.m. - 8 p.m. EST


Need answers fast? Our Agency Care Desk is standing by to help.

Have other questions? You can still contact your Regional Agency Manager for: 

  • Information about your carrier's glass programs
  • Latest news on glass technology and trends (e.g. advanced safety systems and recalibration)
  • Requesting capabilities presentations to your agents and office staff
  • Continuing education opportunities and information (e.g. upcoming CE classes and RSVPs)


Does your policyholder need auto glass service?