60 Second Auto Glass Technician Spotlight with Jay

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Name: Jay A.

Job Title: In Shop Lead Tech, Chesapeake, Va.

No. of Years at Safelite: 7

What do you do for Safelite? Service customers, inventory management, glass installation/repairs

How did you get started as a technician? I had a lot of friends who were currently working for Safelite at the time I was looking for a job. They referred me to their Store Manager who interviewed me same day and offered me a position as a mobile technician out of the Chesapeake market.

What’s the best thing about being a technician? I enjoy servicing our people. I’ve always been a people person so working with clients whether they happen to be laid back or upset has never been an issue. I enjoy the look on their face when we’ve fixed a glass issue and gotten them back on the road.

What’s the most memorable experience you’ve had at Safelite? It would have to be when I traveled to Charlotte and represented the Chesapeake market in the regional “Safelite Best of Belron” competition. The two-day experience was beyond my initial thoughts and I can’t wait to compete next year for a shot at the crown!

Do you have a favorite customer experience? Before I came in shop I was a mobile tech. I once went into an office parking lot to replace a windshield for a customer. Before I knew it, 10 of her colleagues had come out of their office during the lunch break just to watch me work. It was a wonderful experience as I basically walked them through a windshield replacement step by step. By the end of the installation they were clapping and high-fiving me as they felt as if they had gone through a certification class themselves.

Outside of work, what are you passionate about? Spending time with my family is my most important aspect outside of work. I enjoy traveling and spending time outside exploring the country with my lovely wife.

Just for fun: What’s your dream car? I’ve never been into the older model vehicles so I would have to say a 2015 Toyota 4Runner or FJ Cruiser completely decked out in off road equipment is right up my alley.


Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs approximately 11,000 people across the United States and serves more than 5 million customers annually. For more information, visit Safelite.com, or follow us on Facebook and Twitter.

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