60-second spotlight with a Safelite AutoGlass Tech: Meet Joe

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Each month, we highlight an employee who helps us deliver great service to our customers. Meet Joe, this month’s Safelite AutoGlass technician in the spotlight.

Name: Joe H.

Job Title: Lead Technician in Louisville, KY

No. of Years at Safelite: 4 great years!

How did you get started as a technician?* “I started my journey as a technician when I met the previous District Manager. He was so delighted with the customer service experience he received from me (at my job at the time) that he offered me a position at Safelite.”

What does Joe’s leader say about him? “Joe is the Louisville SuperCenter “go to” guy. If you look up the definition of Safelite Spirit at the top of the page, there should be a photo of Joe right alongside it. Joe doesn’t know a stranger, whether a colleague or a customer. He handles every situation with a positive attitude.”

What’s the best thing about being a technician? “Helping others is by far the best part about being a technician. I perform a skilled service for my customers with the highest level of quality possible. I strive every day to deliver service so great it’s memorable.”

What’s the most memorable experience you’ve had at Safelite? I will never forget my experience during my training class – we had a great time learning together.”

Outside of work, what are you passionate about? “My passion would have to be my friends and family. I am very much a people person and I try to be there for those who need me.”

Just for fun: What’s your dream car? “Without a doubt – a 72 boat tail Riviera.”

*No previous training needed – Safelite will provide paid training to get you started as a technician!


Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs approximately 11,000 people across the United States and serves more than 5 million customers annually. For more information, visit Safelite.com, or follow us on Facebook and Twitter.

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