60 Seconds With Safelite Technician Jake

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In this month’s 60-second spotlight, we spoke with an experienced lead technician at our Bloomburg store who also has a passion for cars and built a unique path to becoming a technician.

Jake R.

What do you do for Safelite?
I’m an in-shop lead technician at the Bloomsburg, Pa. store. This February marks 20 years with Safelite for me.

Tell me something interesting about yourself.
I love the glass industry. In my free time, I love to fish and spend time with my family.

How did you get started as a technician?
The auto glass industry is first nature to me. I started out in a full service glass shop as a glazer. Then, I moved on to a master auto mechanic specializing in auto glass, so being a technician was a simple decision.

What’s the most memorable experience you’ve had at Safelite?
Best of Belron was by far the most memorable experience I’ve had here. It was truly amazing, I can’t say enough about it. Winning my market in 2014 was phenomenal, but when I won at the regional level, it was incredible.

Do you have a passion for cars outside of work?
Oh yes. My wife will tell you that I am the most meticulous person when it comes to keeping my cars maintained. I’ve restored cars in the past as well, full frame-off restorations, and it’s always been a hobby of mine.

What’s one part of being a technician that someone in another career field does not get to experience?
As a tech, we experience the constant changing and evolution of cars from year to year. It’s always something new. The challenge of something new always intrigues me. A new process, a new tool required, new technology, always something more advanced than last time.


Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs approximately 11,000 people across the United States and serves more than 5 million customers annually. For more information, visit Safelite.com, or follow us on Facebook and Twitter.

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