Get to know a Safelite contact center associate: Meet Don

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Each month, we highlight associates in a variety of roles who go above and beyond to provide our customers with the service excellence they expect and deserve. Meet Don, this month’s Safelite contact center associate spotlight.

Name: Don M.

Job Title, City & State:
Telephone Sales Representative, Columbus, OH

Number of Years at Safelite: 2.5 years

What motivated you to apply with Safelite? I was impressed with Safelite’s good reputation as a nationwide company that continues to grow. The job description itself also appealed to me – I’m semi-retired and thought a part-time position that utilized my people skills would work well.

What’s the best thing about your role day to day? Without a doubt, the people are the best part of my role! Whether it is the customers I talk to on the phone or the job coaches and fellow associates I work with day to day, I really enjoy my job.

What does his leader say about him? Don is a valuable resource for my entire team. He brings decades of business knowledge, and I often seek our Don’s perspective when I encounter an obstacle. From within, he leads our team by example.

What’s the most memorable experience you’ve had at Safelite? Becoming a part of a team led by someone I respect has made every day a memorable one for me. We have a great team with a lot of people who are fun to work with.

Outside of work, what are you passionate about? I’m especially passionate about spending time with my grandchildren – I have four between the ages of 11 and 17 years old. I also enjoy travel and sports.

Just for fun: What song/artist would get you energized to start the day? I especially enjoy the song American Idiot by Green Day. I listen to that whenever I need a burst of energy.

*If you think you’d be a perfect fit in the Safelite family, check out our open positions at safelite.com/careers. You just may discover the next step in your career journey!

Safelite

Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs approximately 11,000 people across the United States and serves more than 5 million customers annually. For more information, visit Safelite.com, or follow us on Facebook and Twitter.

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