Cromwell, CT

There service was excellent friendly fast and I waited free WiFi nice atmosphere pleasant workers will recommend to friends and family ty

Excellent service. The tech was quick and kind

Technician was great. Timely, friendly and neat.

Great replacement done on my rare Saab SUV! Kind and courteous technician! Thank you!!

the person that took care of this service for me for very courteous and helpful

Super friendly & service was faster than expected. Less than an hour. they also had snacks & huge water bottles. Loved it

This was not the smoothest service visit. The process to contract and schedule a visit went extremely well. Very smooth and efficient with good availability and very flexible location choices. The technician (Nate) was polite as can be and was on time. He was a pleasure to work with. Unfortunately, he didn't have the correct windshield with him and then the company sent another windshield - but unfortunately, that was the wrong one again. Finally, on the third delivery, they brought the correct one and Nate was able to finish the installation. Unfortunately, it was too dark and too late at night for him to calibrate the camera that had to be disassembled to replace the windshield. Nate came back first thing the next morning to finish the job, but was unfortunately not able to get the camera calibrated. I was referred to someone in the office who set up an appointment at the dealership for the dealership to finish the job. That appointment was a full week later. I went to the dealership to get the service completed and was told that the appointment couldn't happen due to forced quarantine/furlough of the technicians due to Covid and that the sales manager had been calling Safelite the entire prior day to cancel the appointment. No one picked up the phone or called him back after multiple calls and voicemails. The appointment was booked in Safelite's name, with no contact information for me - so the dealership couldn't call me to tell me. I had to leave the dealership with no new appointment made and the service still being needed. Nate had his manager call me who immediately jumped on the situation and deployed another technician that was able to complete the job in 30 minutes. So, the appointment set up process was great, the quality of the work was good, the personality and respect of the technician(s) were all great - it just shouldn't have taken 4 visits over the course of 8 days to do a simple windshield replacement.

Very timely. Great updates on status.