Seattle, WA

Lady engineer came on time and done good job. I give her 5/5 rating.

He was very friendly and helpful. Got there on time, finished quickly, and was nice to talk to over the phone. Safelite has a great employee!

Excellent service and technician was very professional

When I scheduled the glass replacement the scheduler informed me that the repair could take up to 3 hours. I appreciated the guidance and had planned according. When I arrived for the repair the front desk person again told me the possible length of repair. The service tech got my key, explained what they would be doing and began the repair. A little over an hour later they were done with the repair and I was driving off away from the building. Outstanding quick and professional service.

The tech did a great job, the online appointment set up failed to mention that I would have to give the better part of my day, I was basically a fill in between other appointments, and this was the second time I had to waste my time waiting, the first time they had ordered the wrong glass.

Pretty sure the problem is simple to fix but you can't reach anyone. They don't answer the phone. My windshield wipers no longer are parallel to the surface of the windshield and my heads up display is crooked since the windshield is slightly crooked. It needs adjustment.

My first visit to Safelite. I waited in the lobby while they changed out my windshield. Took about 1.5 hours, quicker than estimated. Everything went great, and I would go back if I needed this service again.

W, as great, look about 1/2 hour. Communicated well. Didn't even need the keys, so was 100% touchless. It took a month to get on the schedule, and they couldn't tell me exact price - estimated within 10%. I did get a message where they added my deductible to price, but could clearly tell it was an error. No worries, all came out good. Highly recommend.