The first tech, Ray was set to come between 1 and 5, on Jan 6th. At 4pm I watched him drive by the house at speed not slowing to look at any addresses. He went around the block, we saw him pass the end of the street, and took off. My husband tried to catch him but he turned down side streets so he lost sight of him. I was informed when I called the office that he had the wrong phone number so assumed we were not home. It would have seemed that he would have stopped as he passed right by in front of me. The vehicle was right on the street in front of the house.
The confirmation email had all the correct information on it including the phone number so I do not understand how he could not have the phone number. I have retained it in case questioned.
My impression of the first tech Ray was that he did not want to stop due to the speed at which he passed, it was plain he was not looking for the address.