Safelite Repair Specialist Achieves Impressive Milestone
There’s some magic happening lately in our Phoenix shops — and it’s all thanks to one repair specialist and his unusually good rapport with customers.
Adrian Mariscal logged an impressive streak of 100 promoters in a row!
For context, the term “promoters” refers to customers who rate their technician or repair specialist a 9 or 10 on the 10-point Net Promoter Score (NPS) scale when they submit customer feedback.
Receiving this many solid scores in a row indicates that Adrian gives customers an unforgettable experience by going the extra mile whenever he can.
“We've all been cheering Adrian on as he climbs the promoter ladder,” Operations Manager Joshua Craner said. “First, he got 50 promoters in a row, then 60, 70, 80 and then I called to congratulate him on the amazing accomplishment and to challenge him to get to 100!”
We know it's associates like Adrian who keep our business strong and make the rest of us so proud to work for Safelite. After all, it’s people who make the difference.
Check out some of the comments Adrian has received from customers:
“My tech Adrian was awesome! Very professional and communicative.”
“My Safelite tech was really great! Customer service was above and beyond! I really appreciated him taking care of our windshield in this blazing heat!”
“The technician, Adrian, was polite and considerate and informative about the process for filling the cracks in my windshield.”
“The technician was great! He even put my sunshades up afterwards!”
“The technician was professional and he also had taken precautions due to the COVID-19 pandemic. He was knowledgeable and overall did an excellent job!”