Safelite AutoGlass Wins 2015 Customer Experience Excellence Award from Temkin Group
News Release
FOR IMMEDIATE RELEASE
January 7, 2016
Safelite AutoGlass Wins 2015 Customer Experience Excellence Award from Temkin Group
Leader in Auto Glass Repair & Replacement Recognized for People Powered, Customer Driven Culture
COLUMBUS, Ohio – Safelite AutoGlass®, the largest provider of vehicle glass repair and replacement services in the U.S., has earned a 2015 Customer Experience Excellence (CxE) Award from Temkin Group, a leading market research, consulting, and training firm that helps organizations accelerate customer experience transformation. This is the second time Safelite has earned the award.
Organizations were evaluated based on three criteria: 1) customer experience transformation efforts, 2) business and customer results, and 3) sustainability. The CxE Awards were judged by six noted customer experience experts: Ginger Conlon (Editor-in-chief of Direct Marketing News), Shep Hyken (Author and Chief Amazement Officer of Shepard Presentations), Ingrid Lindberg (CXO and Founder of Chief Customer), Aimee Lucas (CX Transformist & Vice President of Temkin Group), Bruce Temkin (CX Transformist & Managing Partner of Temkin Group), and Bob Thompson (CEO and Editor-in-Chief of CustomerThink).
The judges were impressed by the high quality of the submissions. Lindberg stated, “The group of winners this year had not only created comprehensive customer experience programs that had impact far beyond a single department, but they also clearly demonstrated the importance of culture in their strategy and approach. They clearly understood that it takes highly engaged employees to deliver outstanding customer experiences.”
Safelite earned the recognition for its commitment to becoming “People Powered and Customer Driven.” The company focuses on people as a key strategy by consciously creating engagement among associates, hiring talented employees, and exhibiting a sincere concern for people’s well-being. Being “People Powered” enables the company to also be “Customer Driven” as it helps Safelite understand customer pain points better, deploy its resources more effectively, implement differentiating solutions, and finally, delight its customers during every interaction.
“We are honored to be recognized for our People Powered, Customer Driven strategy,” said Safelite President & CEO Tom Feeney. “It is at the heart of who we are as a company and the key driver behind our business performance. This honor serves as validation that we are moving Safelite forward in the right direction.”
For more information about the winners and the CxE Awards, visit the Customer Experience Matters® blog, at experiencematters.blog/.
About Safelite AutoGlass®
Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair and replacement services with more than 6,500 MobileGlassShops™ and company stores in all 50 states. Last year, nearly 5 million customers chose Safelite for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s only nationwide lifetime guarantee. Founded in 1947, the Columbus, Ohio-based company employs more than 12,000 people across the United States. For more information, visit Safelite.com, or follow us on Facebook and Twitter.
About Temkin Group
Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email.