Our Leaders

CEO Tom Feeney

Thomas M. Feeney

President and CEO

Contact Tom:

envelope  Thomas.Feeney@Safelite.com

Since joining Safelite Group in 1988, Tom Feeney has held several positions within the organization including senior vice president retail operations. In October 1991, Feeney was promoted to senior vice president, client sales and support and again in 2003 as executive vice president and chief client officer with responsibility for Safelite Solutions. Feeney became president and CEO of Safelite Group in 2008 and introduced a new vision for Safelite supported by two core principles: “People Powered, Customer Driven.”

Board affiliations:

  • American Red Cross of Greater Columbus Chapter, Chairman emeritus
  • Champions of the Community Inc.
  • Columbus Partnership
  • ISG
  • Ohio Business Roundtable
  • Riverwatch Towers Condominium Association
  • Ronald McDonald House Charities of Central Ohio, Board of Directors President Emeritus

Executive VP and CFO, Doug Herron

Doug Herron

Executive Vice President and CFO

Doug Herron joined Safelite in June 1992 after 20 years with General Electric. During his Safelite career, Herron has provided leadership for numerous organizations within the company, including finance, information technology, real estate, fleet, risk management, security, supply chain, and commercial sales. He has shepherded the business through significant changes, including surges of growth, recapitalizations, many mergers/acquisitions, and sale of the company to Belron in 2007.

Board affiliations:

  • Community Shelter Board Trustee and Treasurer

Sr. VP and CFO designate, Tim Spencer

Tim Spencer

Senior Vice President and CFO designate

Since joining the Safelite Group’s parent company, Belron, in 1994, Tim Spencer has successfully held a number of key roles. In his role of Head of Group Finance, he was responsible for Belron’s corporate financial management. As Regional Director of Finance, he also held finance responsibility for Belron’s Southern and Central European, Turkish and Chinese businesses. Spencer will assume the role of CFO in January 2017 pending the retirement of Safelite’s current CFO Doug Herron.

Board affiliations:

  • Belron World Conference Foundation

SVP, Operations & Supply Chain, Steve Miggo

Steve Miggo

SVP, Operations & Supply Chain

Steve Miggo first joined Safelite in 2008 as the senior vice president of human resources and leadership development where he successfully implemented a strategic talent management initiative aimed at creating a People Powered, Customer Driven culture. With a proven track record in both HR and operations, in 2012, he transitioned to senior vice president for the Safelite AutoGlass retail business, including operations of its 720+ retail and warehouse facilities, and more than 6,000 technicians and repair specialists, along with quality, technical training, and centralized support functions. In 2015, his responsibilities were expanded to include manufacturing and supply chain.

Board affiliations:

  • Buckeye Ranch Foundation

Learn more about our Field Leadership
SVP, People and Leadership Development, Natalie Crede

Natalie Crede

SVP, People and Leadership Development

Natalie Crede first joined Safelite Group in 2009. She has been instrumental in shaping Safelite’s culture, earning her a series of promotions. She oversees talent management, compensation and benefits, shared services, and HR business partner teams. In late 2013, the communications functions, including internal and external communications and corporate events, were added to her newly formed people and leadership development department.

As the senior vice president of people and leadership development at Safelite Group, she is responsible for leading and developing a people-focused culture through integrated people strategies and leadership development.

Charitable affiliations:

  • Choices for Victims of Domestic Violence
  • Red Cross
  • United Way

SVP, Customer, Brand and Technology, Renee Cacchillo

Renee Cacchillo

SVP, Customer, Brand and Technology

Since joining Safelite Group in August 2011, Renee Cacchillo has been an influential leader who helped achieve the company’s goals by working collaboratively across various business units. Throughout her career at Safelite, Cacchillo has helped provide better customer and business insight by identifying new ways to listen to customers – for all Safelite business units – on a deeper level, ultimately identifying better ways to meet their needs and prioritize actions for the organization. Additionally, she has helped lead the brand journey across all business units to build preference and generate opportunities at both the national and local levels. With her strategic direction of the technology team, Safelite will accelerate efforts to deliver to customers on its brand promise.

Professional affiliations:

  • Customer Experience Professionals Association
  • Service Council Advisory Board

SVP, Safelite Solutions, Dino D. Lanno

Dino D. Lanno

SVP, Safelite Solutions

Dino Lanno joined Safelite in 1989 and has held numerous leadership positions in the company overseeing manufacturing, supply chain, warehousing/distribution, logistics, sales, and field operations. Effective May 2015, Lanno was named senior vice president of the Safelite Solutions business unit, a multi-faceted vehicle and glass claims management service organization providing claims management solutions for the nation’s leading fleet and insurance companies.

Additionally, he is the driving force behind Safelite’s windshield recycling program and patented steel pallet design. His background and experience brings intimate knowledge and understanding of the claims fulfillment process.

Board affiliations:

  • LifeCare Alliance
  • Mission Emanuel

Learn more about Safelite Solutions Leadership
Vice President and General Counsel, Cindy Elliott

Cindy Elliott

Vice President and General Counsel

Cindy Elliott joined Safelite as corporate attorney in 1997 and has been promoted within the legal function of the company on several occasions over the years. Highly respected across the business for her broad legal expertise and excellent commercial sense, Elliott was promoted to vice president and general counsel in June 2015. In this role, Elliott is responsible for developing, directing and overseeing all legal affairs for Safelite Group. She also partners closely with Safelite Group’s legislative affairs team.

Board affiliations:

  • See Kids Dream

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