Safelite Group Secures New Facility for Boston-Area Contact Center Operations


COLUMBUS, Ohio – Safelite® Group, a multi-faceted vehicle glass and claims management service organization, today announced plans to relocate its Burlington, Massachusetts, contact center operations to Billerica, Massachusetts, the second quarter of this year.

“For many years, our goal has been to continue investing in the Boston area,” said Renee Cacchillo, Safelite Executive Vice President and Customer Experience Officer. “This move exemplifies Safelite’s Nationally Powered, Locally Driven strategy, combining our renowned claims-management expertise with the strong work ethic and pride of our associates.”

The six-mile move to the new 8,900 square foot facility in Billerica increases seating capacity from 20 to 100. Current contact center associates will relocate to Billerica and continue to provide world-class service to Massachusetts-based insurance carriers. Safelite plans to begin hiring for the new facility within the next 90-120 days.

“We are pleased to expand this vital part of our business to support our insurance clients and the needs of their policyholders,” said Brian O’Mara, Senior Vice President of Client Service Delivery for Safelite® Solutions. “We are proud to bring additional jobs and career opportunities to people in the Boston area.”

Facility renovations and installation of an upgraded infrastructure will begin immediately. The grand opening is anticipated by the end of May 2020.

About Safelite Solutions

As an industry leader and trusted partner to our clients, Safelite® Solutions provides comprehensive end-to-end claim management solutions for more than 200 insurance and fleet clients, including a large number of the top U.S. property and casualty insurance companies. The company manages a network of thousands of service providers and operates six world-class contact centers strategically located across four U.S. time zones, giving customers access to claims service representatives (CSRs) at all times.

About Safelite Group

Safelite® Group is a multi-faceted vehicle glass and claims management service organization based in Columbus, Ohio, and operating company-owned facilities in 50 states. The company, which has been in business since 1947, is comprised of three major business operations: Safelite AutoGlass®, a vehicle glass repair, replacement and recalibration services provider; Safelite® Solutions, which offers fleet and insurance claims management services for vehicle glass and other claims; and Service AutoGlass®, a wholesale and distribution operation. The company employs over 16,000 (and growing) people throughout the United States. Safelite is a subsidiary of Belron®. Safelite AutoGlass is the largest vehicle glass repair, replacement and recalibration company under one brand in the world. 

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