Safelite® Vegas General Manager Named as Finalist in 2013 Stevie Awards for Sales & Customer Service
LAS VEGAS, Nev. – Jan. 29, 2013 - Safelite AutoGlass’s Las Vegas General Manager Steve Parker was named a finalist in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the “Customer Service Manager of the Year” category.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10 percent over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges.
Parker oversees Safelite’s Las Vegas market, which includes six locations and approximately 60 employees. For the last three years, his market has ranked among the top three markets for customer satisfaction scores.
Safelite® uses the Net Promoter Scores (NPS) method to measure customer satisfaction. Parker’s market has continually improved its NPS, and also is consistently above the company-wide average.
Safelite’s National Average NPS vs. Safelite’s Vegas Market Average NPS
2009 80% 90%
2010 84% 90%
2011 85% 89%
2012 87% 91%
“Many of our preliminary judges have commented about the high quality of the entries the competition received this year,” said Michael Gallagher, president and founder of the Stevie Awards. “Our final judges will have a challenging but rewarding task, to determine the Gold, Silver and Bronze placements.”
Winners will be announced February 25, 2013. Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.stevieawards.com/Sales.
Safelite AutoGlass’s parent company, Safelite® Group, has received multiple recognitions from the Stevie Awards, including:
·2013 Stevie Finalist: Back Office Customer Service Team of the Year
·2012 Stevie Gold Award for Sales & Customer Service: e-Commerce
·2012 Stevie Silver Award for Sales & Customer Service: Customer Service Leader of the Year
·2012 American Business Award Bronze-Level Award: Customer Service Team of the Year
·2012 American Business Award Gold-Level Award: HR Executive of the Year
·2011 American Business Award’s Best Contact Center Finalist
·2011 Stevie – Best Use of Technology for Customer Service
“I both thank and congratulate Steve for being a finalist for the Customer Service Manager of the Year!” said Tom Feeney, Safelite’s president and CEO. “It’s leaders like Steve, who are committed to their people and their customers, that make Safelite® the success it is.”
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.
About Safelite AutoGlass®
Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served 4.4 million customers last year. For more information, visit www.safelite.com.