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This holiday season, policyholder satisfaction is the gift that keeps on giving

 

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In this season of giving, consider giving your policyholder the gift of convenience by choosing Safelite AutoGlass for their repair and replacement needs. With stress-free claims processing, nationwide coverage, mobile convenience, affordability, unrivaled expertise, and a lifetime warranty to boot, Safelite has them — and you — covered.

A five-minute read. In this article, you'll learn about:

 
  • Online scheduling 
  • Insurance coverage verification
  • In-shop or mobile service
  • Watch Me On My Way
  • Drop & Go™
  • One-stop-shop replace + recalibration
  • Care & Cleaning
  • National footprint & lifetime warranty

 

Online scheduling

Convenient online scheduling puts you and your policyholder back in the driver’s seat. Whether you choose to schedule from a desktop or a mobile device, our intuitive online claims process guides you through seamlessly from start to finish.

Log into Safelite’s Agency Advantage™ tool for even more visibility and control over your policyholder's claims. In addition to beginning the claims process and scheduling the appointment on your policyholder’s behalf, you can also monitor and track multiple claims through the dashboard, help manage questions, and even see policyholder satisfaction scores.

 

Insurance coverage and verification 

Whether through safelite.com, Safelite’s Agency Advantage™ tool or your carrier’s app, the insurance coverage and verification process is integrated seamlessly into our claim submission process. Claims are tracked from start to finish, so policyholders can enjoy a transparent and stress-free experience with real-time status updates.

 

In-shop or mobile 

Safelite is the only national auto glass repair and replacement service, with more than 700 locations available to 97% of U.S. drivers in all 50 states. And with more than 6,000 MobileGlassShops™ across the country, our techs are ready to travel to your policyholder’s work, home, or other preferred location. Wherever they need us, we’ll be there.

 

On My Way Text alerts

Watch Me On My Way is a mobile feature that provides customers with up-to-date information on their technician’s arrival through visibility of the driver’s location — similar to how they might watch their food delivery app to see their driver’s progress. Our On My Way Text gives policyholders control of their time so they can make the most of their day, creating a memorable experience that drives both satisfaction and retention.


One-stop-shop convenience: Replacement and recalibration 

Following a windshield replacement, ensuring proper recalibration of the camera controlling the vehicle’s advanced safety features is a critical last step in auto glass service. Safelite is recognized as an industry leader in the recalibration of advanced safety systems, covering over 95% of the vehicles on the road today. The entire process can often be completed in the same appointment, giving your policyholder the convenience of a one-stop-shop experience.

 

Touchless service enhancements: Care & Cleaning, Drop & Go

As the national leader in auto glass repair and replacement, we strive to keep our communities safe, not just in what we do but how we do it. In addition to following social distancing guidelines and taking extra measures to clean vehicle touchpoints, we’ve added measures to further minimize the risk of exposure to COVID-19. Our new Drop & Go™ option gives your policyholders the choice to leave their vehicle at the shop and go about their day while the techs take care of the rest. The shop will contact them as soon as their vehicle is ready for pickup. This new process safely eliminates face-to-face interactions and time spent waiting in the shop. We also perform a full-vehicle sanitization upon job completion, allowing your policyholder to feel safe when returning to their vehicle.

 

Nationwide lifetime warranty

Safelite is proud to feature the industry’s only nationwide lifetime warranty against defects in material or workmanship for as long as you own the vehicle in which the glass is installed as long as the defects are brought to the attention of Safelite within 30 days of discovery.

 

Safelite: The clear choice in auto glass service

Choosing Safelite for your policyholder’s auto glass needs means they’re getting the best. Our convenient scheduling options; expert repair, replacement, and recalibration; contactless service, and nationwide lifetime warranty have resulted in an average customer rating of 4.7 out of five stars. Ultimately, they’re more likely to choose Safelite the next time they need auto glass service — and more likely to keep you as their favorite auto insurance provider.