Safelite AutoGlass® Wins Service Excellence Awards
Safelite's Tom Feeney Also Awarded Customer Service CEO of the Year
COLUMBUS, Ohio – Feb. 7, 2012 – Safelite AutoGlass®, the nation’s largest provider of vehicle glass repair and replacement service, was recognized for its world-class focus on customer service with the prestigious International Service Excellence Award in the large company category. Tom Feeney, who was named Safelite’s president and CEO after 20 years of service at the company, also earned the CEO of the Year award.
The International Service Excellence Award is selected by the Customer Service Institute of America (CSIA), the professional organization delegated by International Council of Customer Service Organizations to manage the program. These awards are the world’s peak customer service awards with organizations and individuals that excel in service around the globe being nominated in a variety in categories to recognize their commitment to customer service excellence. This, CSIA received 46 nominations for the coveted prize.
Since Feeney became CEO, he has led the company through a journey to become more customer-centric. By investing in its people and providing the best resources and tools to allow them to please each customer, Safelite AutoGlass® is proud to have grown to serve 4.4 million customers last year.
“These awards validate that our efforts to be a leader in customer service are working, and I am humbled by them. Ultimately, it’s our people who deliver customer delight on a daily basis, and I applaud their dedication,” said Feeney. “We hope that whenever anyone needs vehicle glass repair and replacement, customers will choose Safelite®because they know they’ll receive the best service in the industry.”
Feeney blogs about his customer service strategies at Safelite’s Delights.
About Safelite AutoGlass®
Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement service, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served 4.4 million customers last year. For more information, visit www.safelite.com.