Windshield Repair & Replacement in BYRON CENTER, MI

KATHY

11/19/19

Above and beyond!

Due to the weather, the tech picked up the car and took it to his shop for the windshield replacement. The fuel light was on and he even gassed up out of his own pocket!

On SAFELITE AUTOGLASS - GRAND RAPIDS,MI-

JULIE

11/16/19

I wasn’t home when the

I wasn’t home when the technician came but he was very good about contacting me. Very good experience

On SAFELITE AUTOGLASS - GRAND RAPIDS,MI-

STEVE

11/14/19

took my very good windshield wiper blades and pressured me into buying the absolute WORST set of wiper blades I have ever seen, or more aptly NOT BEEN ABLE TO SEE THRU!!!

Windshield replacement was fine. But every single person I spoke to did their best to talk me into buying new wiper blades. Argued my way out of it, and they were going to charge me anyway. I got that straightened out and tech came out with a damaged blade.. he claimed was mine, though mine had been working fine. So finally I surrendered to the arm twisting, but had them put on the cheaper option. What a joke, they barely function in rain, leave streaks.. and are worse in snow or icy weather. If I ever have a choice, Safelite won't be where I go. And as far as I'm concerned they owe me a decent set of wiper blades.

On SAFELITE AUTOGLASS - GRAND RAPIDS,MI-

Safelite Team

11/15/19

We exist to make a difference and bring unexpected happiness to peoples everyday lives. We apologize for not meeting this expectation. Please feel free to stop by the shop or schedule a no cost follow up at mysafelite.com. Our team can make sure the wipers are not defective or if they just need an adjustment. We want to ensure you are happy with the service provided. Thank you for sharing your feedback, we look forward to assisting you soon.

BENJAMIN

11/13/19

I didn't think the repair

I didn't think the repair would leave a brown spot on my window. I had a different experience last time where the repair was translucent and looked like a water droplet. Which was ok. This time it looks like brown resin looks like tree sap in two spots on the windshield.

On SAFELITE AUTOGLASS - GRAND RAPIDS,MI-

Safelite Team

11/14/19

We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.

CHRISTI

11/10/19

Not the performance received in the past

Not there when said would be, didn’t have tools needed. Had to leave and return. Then missing one of my new wipers. Had to call 5 days later to see if they were ever going to bring it.

On SAFELITE AUTOGLASS - GRAND RAPIDS,MI-

Safelite Team

11/12/19

We rely on customer feedback as this will allow us to improve wherever possible. Our goal has always been to provide our customers with the best service and were sorry for not meeting your expectations.

SAMUEL

11/08/19

Great Service

Safelite made sure that my car windshield was fixed in a timely manner and was super accommodating when I stopped in. They partner with Geico which simplifies a lot of insurance-related things. They do great work, treat you well, and make sure that you get taken care of as a customer. I would definitely recommend their work to anyone as they did a great job replacing my windshield as well as taking care of it quickly and notifying me as soon as they started and finished the work. Experts in the business and there's no one who comes close!

On SAFELITE AUTOGLASS - GRAND RAPIDS,MI-

BARBARA

11/07/19

Great service

My service was great, my technician was timely, and communicated well.

On SAFELITE AUTOGLASS - GRAND RAPIDS,MI-

Safelite Team

11/07/19

Excellent communication is a major key to Safelite's providing customer delight every time. We are so glad you enjoyed professional service. Thank you for your feedback..

JAN

11/07/19

Excellent service

I made an appointment for Safelite to come to my home and repair a small chip in my windsheild. I had to change the location to a dealership since I had to turn the car in earlier than expected. They showed up at the dealership while I was there and I was gone before they finished the repair. Recommend them highly.

On SAFELITE AUTOGLASS - GRAND RAPIDS,MI-

Safelite Team

11/07/19

Recommending Safelite to others is the highest compliment we can receive. We strive to provide customer delight every time. Thanks for sharing.

CHRIS

11/06/19

Excellent Work

Great job, excellent tech. Always use Safelite.

On SAFELITE AUTOGLASS - GRAND RAPIDS,MI-

Monday - Friday:	7:00 AM - 5:00 PM
Saturday:	8:00 AM - 5:00 PM
Sunday:	Closed

Byron Center, MI

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Windshield Repair and Replacement in Byron Center, MI

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