Byron Center, MI

Bazaar Voice user reviews Trustmark

Store address:

400 76Th St Sw #8
Byron Center, MI 49315
877-465-5224

Store hours:

Monday - Friday:8:00 AM - 6:00 PM
Saturday:8:00 AM - 5:00 PM
Sunday:Closed
View on map/get directions

Windshield Repair and Replacement in Byron Center, MI

Heat and cold both promote the spread of windshield damage, meaning repairs at Safelite® in Byron Center may help you avoid further costs. We give you great value windshield repairs when you need them at our service center just south of Grand Rapids. Each repair is guaranteed for lease turn-back and state vehicle inspections, and carries a national warranty. For more extensive damage, choose windshield replacement from Safelite® for OEM and OEE quality glass.

Auto Glass Services Offered:

Local tips:

We are within walking distance of a restaurant and have kids' videos available for viewing in the lobby area.

gold star gold star gold star gold star gold star

@safelite not only did the safelite guy replace my windows, he cleaned all 4 of my other windows and my rearview....how awesome

Twitter AvatarToni T.@ToniLeighMc

SAFELITE AUTOGLASS - BYRON CENTER,MI (01864) is rated 4.6 out of 5 by 565.
Rated 2 out of 5 by from Okay Not sure if he used enough glue because it creaks every time I turn now.
Date published: 2017-03-24
Rated 5 out of 5 by from Very satisfied Really likef how the insurance co. AAA and safelite autoglass relly hussled to complete this claim!!!
Date published: 2017-03-24
Rated 5 out of 5 by from Great service! Had a ping in the windshield and they fixed it right in my garage.
Date published: 2017-03-24
Rated 3 out of 5 by from Great service, bad timing Set appointment for 8-12, they finally showed up at 3:00. They were very professional and did a great job once they got here.
Date published: 2017-03-24
Rated 5 out of 5 by from great service Did a great job.Did a great job.Did a great job.Did a great job.
Date published: 2017-03-23
Rated 3 out of 5 by from Tech was great, but scheduling/billing needs work Scheduled an appointment for about a week out. Provided insurance info at that time and filed a claim with insurance company. The day before my appointment I received a reminder. Appt scheduled for 8a to 12p. At about 9:30am I got a call from Safelite saying no one had verified my insurance yet, so they transferred me to AAA. Got that figured out and was told my deductible was $100. Around 10am, I received another call from Safelite, stating they don't know why I was able to schedule my appointment for that day, because they didn't have anyone available. I told them that was fine and we rescheduled for another day. Around 11am, a technician called me and said he was about 5 min away. When he got here I explained the 10am phone call to him. He said don't worry, he would figure it out, and that he would take care of my windshield today. A few minutes later the other tech said he wanted to verify that I knew it was going to be $300+. I told him that wasn't right. He said don't worry, he would call and get it figured out (which he did). Techs were fantastic. Had job done very quickly and efficiently. About 1:30pm, I got a notification from Safelite that my vehicle was scheduled for service from 8a to 12p that day, with a picture of the tech. I received a receipt email that stated the exterior windows had been washed and the car had been vacuumed, which it hadn't. I didn't expect that, but if you are going to put it on the receipt you should probably do it. No big deal. Only thing I would have changed about the actual service was that the techs left some "debris" little rubber pieces all over the dashboard. Technicians did a good job, but it seems like the office doesn't have their stuff together.
Date published: 2017-03-23
Rated 4 out of 5 by from Exterior As far as the replacement of my cracked window, the job was well done. The white liquid-y stuff they used to (I'm assuming) buff out the areas where they worked, was splattered all over the hood, roof, inside and outside of the driver's side door and was not cleaned.
Date published: 2017-03-23
Rated 2 out of 5 by from Third time is the charm. I had used Safelite 5 years ago on another car and they did a great job the first time, so I had the same expectation when needing them now for my current VW Tiguan. Thursday, 2 March 17: The first technician tried to "shoehorn" my job in at the end of a cold, challenging day. The work was less than acceptable: the window was not in square and the plastic tray that the wipers sit in had been broken on the end somehow and he did not replace it. While I had sympathy for him working in the cold with a few snowflakes flying, I could not accept that level of work. Friday, 3 March 17: I called Safelite and asked to have a quality inspector come and view this work. I was told that a supervisor would be able to come, inspect the work, and correct any issues on 13 March at 3 pm. Monday, 13 March 17: Another technician from St. Joe, MI showed up expecting to only replace the plastic tray; he had not been briefed on the window issue as it apparently was noted in the system as two distinct issues. He said that he was filling-in as the Grand Rapids team was booked and could not come. Looking at the window, he agreed that it needed to be re-done. However, he would have to drive to Byron Center to get the window and return to start the job at approximately 4:30 and work until finished. When he got to Byron Center, he learned that there was no window in stock that was usable. He said that Safelite would order a window directly from VW, that this would take 3 days, and that I would be notified to schedule that work. I inquired what I should do if I don't get any call after 3 days. He provided the name and number of the scheduler (George) and said that I should call if I was not contacted by Friday. Friday, 17 March 17: Having not received any call, I called George. He confirmed that the VW window had arrived and that they could schedule the work. He stated that the supervisor William would come and do the job. We agreed on a morning time on 21 March. Tuesday, 21 March 17: As I am married with four daughters, we had prepared our schedules to allow for this work on this morning. I did not receive a call until 9:45 in which William informed me that he had to go to St. Joe, Muskegon, back to Byron Center, all before he could get to my house by 3 pm. While this caused significant schedule conflicts with my family, I was reluctant to reschedule for yet another day. William showed at 3 pm and completed the work in an excellent manner and with high quality that I had expected in the first place. While I can recommend Safelite's quality of work from their proficient technicians, I cannot recommend due to their looseness with scheduling, apparently inconsistent training, poor process follow-up, and shaky communication internally.
Date published: 2017-03-22
  • y_2017, m_3, d_26, h_14
  • bvseo_bulk, prod_bvrr, vn_bulk_1.0.0
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_565
  • loc_en_US, sid_01864, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_safelite-local
  • bvseo_sdk, net_sdk, 3.2.0.0
  • CLOUD, getContent, 10ms
  • REVIEWS, PRODUCT
scroll to top