I've always felt a customer can learn more about a company by seeing how they deal with something that goes wrong, than if the company gets things right in the first place.

My windshield was cracked due to a stone chip and needed replacement. I arranged to meet the technician at a location that wasn't terribly convenient, but due to potential rain it was the best we could come up with.

The tech took quite a bit longer than expected to complete the job, and ended up having to call a colleague to show up and help finish the job. Once the job was completed, the tech sheepishly acknowledged to me that the job did not go smoothly, that he had gouged a part of the A-pillar on my vehicle. The tech was a younger kid and he felt terrible about this. How could I be upset with him? I told him not to worry about it, these things happen sometimes.

The manager of the location followed up promptly and made arrangements with a local body shop of my choice to have the minor damage repaired. The manager took care of the payment to the body shop directly.

Windshield replacements are not rocket science, and my impression is they go smoothly 95% of the time and it may not really matter which company does the work.
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When something goes wrong, it gives a company the opportunity to make things right. That is exactly what Safelite did for me in this instance.

My technician was very polite and explained things vey well!

Brandee was very personable and knowledgeable! Great communication

Excellent communication and service

Technician was competent and friendly.

Service was prompt and courteous! Would use Safelite again for any auto glass needs!

We were put in a desperate situation with my car was broken into and robbed just after Christmas. We needed to find a glass repair shop to install and fix the broken window before driving 300 miles back home. Safelite did the job in a timely fashion and Nick was very helpful with information what to do about the rest of the non-glass damage caused by the break-in

The service techs were friendly, and explained the repair. Their communication prior to the visit was terrific!