Windshield Repair & Replacement in JACKSON, TN

DEBORAH

04/15/19

Overall good experience

Serviceman called and arrived at my place of employment when he said he would. He was very nice and was fine in a few minutes. I really can't tell that he fixed anything because the tiny place on my windshield looks exactly the same so it really wasnt "fixed" but he said he applied something to keep the windshield from cracking. If I had known that was how we were "fixing" it i would have not bothered with insurance claim and tried to find the stuff to put on the spot myself. Just hoping my insurance co doesn't raise my rates for this.

On SAFELITE AUTOGLASS - JACKSON,TN-

Safelite Team

04/17/19

We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.