Toni T.@ToniLeighMc- REVIEWS
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144 Reviews
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Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
So so repair
I have a rock peck on my windshield and ordered a mobile repair for it.
To be totally honest, it looks no different, and maybe even alittle worse after the technician worked on it.
I wasn't expecting it to go away, but was not really expecting it not to look any better at all or worse than it originally did.
Sorry, but I could not really recommend this type of repair to anyone else, especially for the money I paid for it.
To be totally honest, it looks no different, and maybe even alittle worse after the technician worked on it.
I wasn't expecting it to go away, but was not really expecting it not to look any better at all or worse than it originally did.
Sorry, but I could not really recommend this type of repair to anyone else, especially for the money I paid for it.
On SAFELITE AUTOGLASS - JACKSON,TN-
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Reviewer
5 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Good Service
Good work. Was supposed to come on a Friday but they called and rescheduled for Monday but it all worked out. We just had to take another vehicle on our weekend trip. Quoted price as $245.78 several times on the phone but when technician came Monday it had changed to $250. As far as the quality of work it looks great.
On SAFELITE AUTOGLASS - JACKSON,TN-
Thank you very much for sharing your feedback. We're glad you are happy with the work that was done, but we apologize for the hiccups along the way. Should you require our services in the future, we hope to exceed your expectations.
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield repair
Technician was very kind and courteous and did explain that because of the place of the peck it could crack out and it did
On SAFELITE AUTOGLASS - JACKSON,TN-
We appreciate your feedback of our service. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Poor work
I had been referred to safelite by a friend. Her windshield was cracked and she had it repaired by safelite. I could not tell were it had been cracked once they fixed it!! But when I had my windshield repaired I could still see the whole outline of were it was cracked!! He did it in like 7 minutes and it dnt look like he did a thing to it!!! So no I would never call them ever again to work on nothing of mine a waste of money
On SAFELITE AUTOGLASS - JACKSON,TN-
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Quality Service
Excellent experience! Service tech arrived exactly when expected and performed a great job on my windshield replacement.
On SAFELITE AUTOGLASS - JACKSON,TN-
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Horrible Service Experience
After technician had installed the new windshield and I inspected the vehicle on the following day I noticed that my dashboard was damaged and I filied the report with the warranty division I have had two people from the same store come and try to convince me that it was prior damage and basically calling me a liar and I have gotten nowhere with this claim and I am totally dissatisfied with the service I have gotten from Safelite.
On SAFELITE AUTOGLASS - JACKSON,TN-
At the foundation of our business is a commitment to our people and the public. With that comes a significant focus on quality throughout our business. We pride ourselves on the great service we provide. If someone faces a challenge or expresses concerns, there is a solution. We have a customer care team in place ready to do what it takes to make things right. Please contact us at 866-212-5457 for further assistance.
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The technician that came out
The technician that came out was great. i was not satisfied with the call center and it took about four weeks to get the correct glass.
On SAFELITE AUTOGLASS - JACKSON,TN-
We rely on customer feedback as this will allow us to improve wherever possible. Our goal has always been to provide our customers with the best service and were sorry for not meeting your expectations.
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