Toni T.@ToniLeighMc- REVIEWS
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Service Work Use
Safelite Experience Technician
124 Reviews
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Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Installer was careless
IMO the installer seemed careless. He had a step stool that hit the truck with several times. Probably 8-12 times.
Then when closing the hood he dropped it from the full open position, not letting down most of the way like most people would do.
If I could remeber his name I would request that he not be the installer next time.
Then when closing the hood he dropped it from the full open position, not letting down most of the way like most people would do.
If I could remeber his name I would request that he not be the installer next time.
On SAFELITE AUTOGLASS - JACKSON,TN-
Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the appropriate management team so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The service was fine. He
The service was fine. He showed up on time. The problem was when i got out to my care after he had finished, my passenger door was wide open. If i hadn't gone back when i did, it would have been open for hours.
On SAFELITE AUTOGLASS - JACKSON,TN-
We're glad you received good service and are happy with the outcome. However, we do apologize for the oversight by our technician. Please know, this information will be shared with the appropriate management team to help improve our services. We appreciate you being a valued Safelite customer.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Fastest nearest most professional service
Fastest nearest most professional service to date 4 me
On SAFELITE AUTOGLASS - JACKSON,TN-
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Good Service!!
I had the front windshield replace on my daughters Optima. The service tech came to our house and installed it in about 1 hour. He did a very good job.
On SAFELITE AUTOGLASS - JACKSON,TN-
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
WINDOW REPLACED
Guy came out and while taking out window scratched the cab of my truck with a tool he said that yall would take care of that and he was sorry but I have not heard from yall over this incident good service from the tech he was nice and did a good job installing but no follow up on the scratch
On SAFELITE AUTOGLASS - JACKSON,TN-
We're very sorry you are having this issue, and we'd like to help. Please schedule a no cost follow up at mysafelite.com, or contact our Customer Care team at 800-800-2727. We'll be happy to assist you. Thank you for reaching out.
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Technician professional. Good job.
Technician professional. Good job.
On SAFELITE AUTOGLASS - JACKSON,TN-
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Amazing job MR David and
Amazing job MR David and thank you guys for the consistency on communicating an ETA awesome job
On SAFELITE AUTOGLASS - JACKSON,TN-
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Overall good experience
Serviceman called and arrived at my place of employment when he said he would. He was very nice and was fine in a few minutes. I really can't tell that he fixed anything because the tiny place on my windshield looks exactly the same so it really wasnt "fixed" but he said he applied something to keep the windshield from cracking. If I had known that was how we were "fixing" it i would have not bothered with insurance claim and tried to find the stuff to put on the spot myself. Just hoping my insurance co doesn't raise my rates for this.
On SAFELITE AUTOGLASS - JACKSON,TN-
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great experience
Our Safelite repairman was very profession, fast, witty and engaging. It was actually fun. Great quality
On SAFELITE AUTOGLASS - JACKSON,TN-
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