Safelite AutoGlass® Boston General Manager Chad Flowers Promoted to Regional Vice President, North Atlantic

01-16-2013

BOSTON, Mass. – Jan. 16, 2013 - Safelite AutoGlass®, the nation’s largest provider of vehicle glass repair and replacement services, has promoted Chad Flowers from general manager of the Boston market to regional vice president of the North Atlantic region.

In this role, Flowers will oversee both field operations and field sales in Connecticut, Maine, Massachusetts, New Hampshire, northern New York, northeast Pennsylvania, Rhode Island, and Vermont.

Flowers began his career with Safelite® in 2000 as a repair medic market manager in Columbus, Ohio, and has successfully held a variety of positions across the organization since then, including warehouse manager, repair development manager and manager of internal audit & quality assurance.

Under his leadership as general manager, the Boston market has made year-over-year improvements in sales, quality, service, profitability and associate engagement. The market has more than doubled in size, its Net Promoter Scores (customer satisfaction surveys) have gone from 68 percent to 86 percent, and last year, Boston was one of the top 10 markets in associate engagement for the company.

“Chad is a proven leader, creating a positive work culture aimed at delighting customers,” said Dan Loyal, vice president of operations, eastern U.S. “We look forward to having him expand his role with Safelite®.”

About Safelite AutoGlass®

Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and serves more than 4.1 million customers annually. For more information, visit www.safelite.com.


Back to press releases

Learn more

Don’t wait, schedule your appointment today!

Get quote + schedule