Safelite Named Finalist for 2011 Stevie Awards


COLUMBUS, Ohio - Safelite Group was named a Finalist today in two categories in the fifth annual Stevie Awards for Sales & Customer Service: Contact Center of the Year and Best Use of Technology in Customer Service.

The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows including the prestigious American Business Awards. Nicknamed the Stevies for the Greek word "crowned," winners will be announced during a gala banquet on Monday, February 21 at the Eden Roc Renaissance Hotel in Miami Beach, Florida. Nominated customer service and sales executives from the U.S.A. and several other countries are expected to attend.

More than 800 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of more than 60% over 2010. There are 25 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; as well as 40 categories for sales professionals, ranging from Global Sales Leader of the Year to Sales Training Program of the Year to Sales Department of the Year of the Year. New this year are categories to recognize new products and services and solution providers.

In the category of Contact Center of the Year, Safelite Solutions, which provides complete insurance claims management solutions for the nation's leading fleet and insurance companies, is a finalist. Safelite Solutions manages a network of over 8000 affiliate providers and operates three national contact centers, which have been ISO 9001-2000 certified. When partnering with clients, Safelite Solutions develops a unique program, including call-scripting, software, and system integration between the clients' systems and Safelite for each individual client. These tailored solutions are cultivated by constant partnership and communication creating an experience unique for each client's culture. This business model fosters customization rather than expecting the client to fit Safelite's business model.

Meanwhile, Safelite AutoGlass is a finalist in the Best Use of Technology in Customer Service category. As the nation's leading provider of vehicle glass repair and replacement services, Safelite AutoGlass, reaching more than 95 percent of the U.S. population in all 50 states with mobile services. Safelite takes a unique approach to customer safety and security. Upon confirmation of a mobile repair appointment, the company requests an email address to send the customer an email containing the name, picture and background information of the technician who will be sent to complete the work on their vehicle. The email also contains other pertinent information such as appointment time, claim number, vehicle information and insurance claim data. The customer has one electronic reference document containing everything they need to know about their appointment.

Members of the Awards' Board of Distinguished Judges & Advisors will select Stevie Award winners from among the Finalists during final judging, to take place January 24 - February 4. Finalists were chosen by business professionals worldwide during preliminary judging.

"Being named a Finalist in the Stevie Awards for Sales & Customer Service is an important achievement," said Michael Gallagher, president of the Stevie Awards. "It means that independent business executives have agreed that the nominee is worthy of international recognition. We congratulate all of the Finalists on their achievement and wish them well in the competition."

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at

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