Safelite Wins Silver in Best in Biz Awards 2011


COLUMBUS, Ohio – Nov. 15, 2011 – Safelite AutoGlass®, the nation’s largest provider of vehicle glass repair and replacement services, has been named the silver winner in Customer Service in the Best in Biz Awards, the only national business awards program judged by members of the press and industry analysts.

Through industry-leading 24-hour real-time scheduling, convenient in-shop or mobile service, top-of-the-line materials and SafeTech® certified technicians, Safelite AutoGlass® offers superior customer service, value and quality.

Safelite’s contact centers operate within the top 5 percent of the industry, taking 13 million calls per year with an average pick-up time of 11 seconds (2 rings). Customer satisfaction surveys show a 99% approval for our CSRs.

Safelite AutoGlass® also serves customers faster thanks to unrivaled product availability. There are roughly 2,400 different vehicle glass parts, and having the right part in the right place within 24 hours is something Safelite® proudly delivers.

In addition, Safelite AutoGlass® serves the majority of its customers at their home or office, and is the only one in the industry to email customers a Technician Profile containing the name, brief bio, credentials and photograph of the technician who will perform the service.

Finally, Safelite AutoGlass® also developed a sophisticated routing software with real-time data of weather and traffic conditions along with technician and inventory availability to hone down to a narrower estimated time of service.

Best in Biz Awards 2011 were presented in more than 30 categories, including Best Overall Company of the Year, Most Innovative Company of the Year, Executive of the Year and Best New Product of the Year. More than 150 entries were received in this year’s awards program, from an impressive array of public and private companies from a variety of industries, sectors and regions.

“Safelite's company culture is built around customer delight. Our call centers are world-class, our auto glass technicians are the most professional and qualified in the country, and our company leaders are focused on putting people first so they can then make happy customers,” said Tom Feeney, president and CEO of Safelite AutoGlass®. “We are honored to be recognized by the Best in Biz Awards for being a customer-friendly company.”

Winners of Best in Biz Awards 2011 were determined by scores from a panel of high-caliber judges from top-tier business and technology publications, as well as analyst firms. For a full list of gold, silver and bronze winners in Best in Biz Awards 2011, visit:

About Safelite AutoGlass®

Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served 4 million customers last year. For more information, visit

About Best in Biz Awards

Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by established members of the press and industry analysts. Best in Biz Awards honors are conferred in two programs covering the U.S. and EMEA (Europe, Middle East and Africa), respectively. For more information about the submission process and categories in both the U.S. and EMEA programs, please visit:

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