Safelite FAQs

To report an issue with your vehicle after we have serviced it, log in to mysafelite.com. Then you can view your past appointments and click "Report an Issue." Alternatively, you may call our customer care team at 800-638-8958 between the hours of 8am and 7pm Eastern Time, Monday through Friday. When calling our customer care team, please make sure to provide the first name and phone number that you used when scheduling your appointment, which are also listed on the work order in your confirmation email.

Yes, we offer a national lifetime warranty on our glass repair and replacement services and craftsmanship, guaranteed for as long as you own or lease your vehicle. The warranty is not transferable to another person who owns or leases your vehicle after you. To qualify for the warranty, you must contact us within 30 days of discovering the defect. For recalibration service, the warranty is for 30 days or until the next recalibration event, whichever happens first.

Yes, the national warranty applies at any location across the United States.

To report an issue with the function of your advanced safety systems after receiving recalibration services, please log in to mysafelite.com. You'll then be able to view your past appointments and click "Report an Issue."

Recalibration service is guaranteed for 30 days after recalibration or until the next recalibration event, whichever happens first. Note that any modifications to your vehicle from its original specifications may cause your advanced safety systems not to function as intended.

We guarantee our auto glass work for as long as you own or lease your vehicle. If you have issues with your service, please contact our Customer Care department at 800-638-8958.

Our Customer Care department is standing by to take your call at 800-638-8958.