I contacted Safelite, made an appointment. only a few minutes after I arrived, the young man came to take my key and told me that it would take about an hour and a half to replace the break. I had taken a book to help pass the time; but also noticed a rack with magazines. Another gentleman was at the second table. Another couple came in and sat at that table. The wife was talkative and we all had a nice visit. When the hour and a half was almost up, the young man came back with my key and word that the repair was finished.
On the way home, I noticed that my parking permit was not on the new window. I called and was told that tech. wasn't sure he could remove it without tearing it, but would try. I replied that it wasn't a big deal; but they returned my call in about 10 minutes with word that he had been able to remove the permit. There was no charge and they apologized for my return trip.
It was a very pleasant experience .