Rockford, IL

EXCELLENT SERVICE. QUICK PAINLESS.

1st replace Windshield at SafeLife & love it

The man who worked on my car was so kind and fast! Was a wonderful experience and I would highly recommend!

On time, very personable and knew his stuff.

This time will be backwards. As to value and quality or service it hasn't rained yet or has the truck been driven more than 100 yards to be a good judge of either. I will the two fellows took care to do the care, cleaning the surfaces before doing the installation. The fellow were a good crew doing the work in the open on a very windy day. Their messaging to me was very good.
Now the down side starts before the arrive. The emails/text indicated one person was arriving (not (s)) a little unnerving on a windy day. You Email/text was tailored to my job. To think my vehicle could fit in a garage with a nine foot ceiling (you mention 7 foot ) still unnerving with one person being sent.
In setting up the appt I wanted an inside job, but was told that would not be available until late next next and clarified to be 4-5 weeks later. Unbebievable! That was out of the question. When I first started the replacement application I filled a questionaire/application on line and then next spoke to a person who asks the same question. Not a good process.
Oh yes in the on-line process I was ask for the VIN#. No problem as I had the paper work in front of me, The Safelite response was a invalid number. I checked other paper work, service orders, sales record, copy of the title, were they all wrong, In 15 minutes I had made a check at the truck, even took a picture thinking maybe I had inputted an I for a 1 or visa-Vera. NO your system didn't like my CORRECT VIN#. At point I should have went to someone else BUT I had used Safelite 2 prior times with no per-work stress, just plain run needless run around.. Those were repair in TN and possible TX?
Are you going to give me FEED Back?

Great!

The technician called prior to coming, was quick about the work he needed to do and cleaned up after the work was done. Very satisfied.

Safelite tech Colby was very efficient, he kept me in the loop when he arrived at my job and when he left and it was just a friendly exchange. I felt very good about the job he did it looked great. Thank you for your professional work ethic.