Abilene, TX

On Time , Friendly and fast service Good job

Knowledgeable, on time, professional

The technician was prompt, communicated when he was on his way, did a great job with the replacement

The first home visit he showed up with the wrong windshield. A week later it was correct, and the installer did a quick and perfect job. Highly recommended.

Did a great job and ensured all sensors where working correctly

The technician was wonderful. He came into an office that had erupted into complete chaos....he handled it wonderfully. Got to work, texted me when he was finished. The windshield looks great, no wind noise.... My only issue is the windshield wipers Safelite installed don't really fit my car. They over shoot the glass and rub the car. I'll have to do something about that when I get a minute. Overall, I'd definitely recommend Safelite.

Working through my insurance (Allstate) the process was very easy and smooth. Since I had done my research prior to the replacement I knew I needed OEM glass and a OEM seal. I informed the agent of this and was told it would be done. When the technician showed up he did have the windshield but not the seal. He said he could use a universal one, but after talking with someone else he suggested they order the OEM one, which I had already asked for in the beginning. So this delayed the install by another week. Upon the completion of the install I was not at home, but when I returned from work the bottom seal has a large gap between the seal and the windshield in the center. Pretty sure that is not supposed to be there.

Good communication.
Knowledgeable, professional and friendly technician.
Great job!