Great service and excellent communication. The technician was on time at drop off and pick up times and did excellent work.

It was fast, and high quality service. It only took about 20 minuets for the service to be complete.

Had my front windshield replaced. They got it done in an hour and 30 minutes. They did a great job! Will definitely use them again.

The service man was efficient , friendly although he was very busy! He even went an extra mile and cleaned all the exterior windows ( without any streaks!) and vacuumed the interior!!!

The first service started off as normal, gave the technician the keys to the car and went to find a place to eat lunch. I received a call about 20 min later to be told that they didn't have the trim they needed for the car and they would need to reschedule the appointment. After rescheduling, I thought it would be prudent to verify that they had all the trim needed for the appointment that day. They did not. After working with a few different Safe-lite reps on the phone (they finally asked for the VIN to the car this time) to get the correct trim, I received a call about an hour before the appointment to let me know that they were able to get the required trim from the local BMW dealer and that the appointment was still on. I again dropped my car with the technician and went to grab lunch. About an hour and a half later, I received a call from the technician to let me know that they had removed my glass from the car to only find out then that they had the wrong windshield for my car. I guess verifying that they had the correct glass first was not an option. The technician glued my old, and now severely cracked windshield back into the car and I was forced to reschedule again. On the way home from the shop, the windshield was so severely cracked now that I could not see out of the rear-view mirror due the vibration of the windshield. To Safe-lite's credit, they did offer to cover my insurance deductible which I agreed to. On the third attempt, things did go considerably smoother and I had them come to my house instead of traveling to the shop. I mentioned to the new technician that arrived, that they were going to cover the deductible but that was not communicated to him. I would hope that Safe-lite continues to work on their documentation skills and internal communication. I should not have had to call and remind them that they needed parts, to reschedule appointments, verify that my appointment was still on and to communicate to the technicians of prior arranged agreements. This service cost me a considerable amount of my time and effort to complete. I have used Safe-lite almost exclusively in the past for many other vehicles but this service was a considerable departure from the service I was used to receiving.

I was able to schedule the same day, and the work took just a little over an hour. Workers were very personable. Had a great experience.

Safelite tech did a fine job. The shop was very hard to find. It was part of a Shell Station and had very poor signage.

Had a repair done on a windshield. Was quick and easy. Both workers were very polite and professional.

With us living in the country we often get chipped windshields from the trucks/cars on the Hwy.
Problem is getting an appointment - we had to wait 2 days to get my windshield fixed and I had to drive 2 hrs into Albuquerque to get it fixed and to get someone to come out to my town they NEVER HAVE for me.