Alexandria, VA

...And driver side windshield wiper not functioning properly...extreme disappointment...

This is in reference to order 01808-749759. My car was at your Alexandria Safelite location on August 18, 2020. I was called and informed that there was damage to my car during a windshield install. I still paid full price for my service because I was told that the manager would personally handle getting my refund for whatever it cost to fix the damage to my A-pillar. I sent the quote and Mr Royster said we can send you the check prior to or after the repair is done. Then I informed him that the car is already in the shop so he can send me the check. 3 weeks later and I can’t get a email or phone call returned. It is very unprofessional to have a customer continuously have to call and email your business to get refunded for damages that happened while my car was in Safelite’s care

They did a good job on the windows

Terrence was prompt, polite and professional. Just 2 comments: We would have appreciated clearing sticky goo off the rear view mirror & would like my mosquito repellent spray back or replaced. No reason not to recommend him enthusiastically.

My windshield was replaced and noticed some issues and brought it back to the shop. It now needs to be replaced again.

The gentleman who serviced my car was very nice and explained everything thoroughly. However, I think the job could have been cleaner. Some of the rubber around the perimeter looks weird but it doesn't leak so that's a plus.

I had one of the best service people ever to replace my window. He was very polite, cautious, and explained everything as job went on. Vu was in and out with expert skills. I would recommend Safelite and Vu anytime.

I came in for replacement of my windshield after a rock had dinged and cracked my windshield. The experience was great, the time in the waiting room surprisingly was not long at all. The technician brought me in for an update after he got he windshield off which I truly appreciated. Very professional attitude and jobe that he did. Thank you Safelite for a job well done. If I ever have another issue, I will be back!!!