Alexandria, VA

So I got a crack in my windshield that was close enough to the edge it had to be replaced. No problem, things happen.

I was able to schedule someone to come out and do the replacement. They even came to me. Things were looking good.

The windshield got replaced, but my interior ceiling was gashed open, and there were scratches along my hood, sides of the windshield posts, etc. basically anywhere paint could get damaged, he did.

I scheduled the warranty folks to come out as soon as I saw the damage.

To my surprise, the next morning the tech who destroyed my car called saying sorry he didn’t mean to, and would be out to fix it.

Obviously, I didn’t want this guy to come touch my car, so I called the shop. Apparently, when they damage your car, the tech who did it gets “first swing” at fixing it. Even if you take the car into the shop. I find this odd, but that’s the rule. (If I find it’s not, I will contact the BBB)

Reluctantly, I agreed to let him come and fix what he did. (Since I couldn’t not let him try per the rule)

That was a mistake! He basically glued the gash in my ceiling shut, it looks like total garbage, and used some marker paint stick to color in the multiple areas he scratched. (I take good car if my cars, so this is a huge deal to me)

If the poor job “fixing” the damage wasn’t enough, the tech was angry I had called management, and was rude the whole time he was there. (I opted to watch him work since he already damaged my car)

He literally said “I tried to apologize, but you wouldn’t accept it!” Can you believe that!?!? I have a 2 year old car that’s scratched up now with a slashed interior and he wants me to tell him it’s ok.

Needless to say, I will not be doing business with safelite again, and am taking every opportunity to tell people about my experience.