Toni T.@ToniLeighMc- REVIEWS
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Service Work Technician Windshield Tech Staff
Experience Safelite Repair Quality Looks Price
Appointment Employees Use Glass Replacement Vehicle
Problems Representative Care Window Communication Process
Service Work Technician
Windshield Tech Staff
351 Reviews
Updating Results
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Damage
my New windshield has several imperfections. They were not noticeable at first until I drive into the sun. Then they are extremely noticeable.
On SAFELITE AUTOGLASS - AMARILLO, TX
Oh, no! We're very sorry to hear that. Please schedule a no cost follow up at mysafelite.com to have this concern addressed. If the glass is defective, we replace it at no cost to you. We apologize for the inconvenience, but look forward to assisting you soon.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The crack is very visible,
The crack is very visible, it was expensive to repair, and the lady who worked the front desk did not care one bit about customers.
On SAFELITE AUTOGLASS - AMARILLO, TX
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
I value friendly treatment as much as the quality
The guys in the shop were friendly. I had to wait longer than anticipated and had to return when they didn't put the radio antenna back on but the guys treated me well and that counts a lot with me.
On SAFELITE AUTOGLASS - AMARILLO, TX
We truly appreciate your business and we love to hear from our customers. We are so pleased you loved working with our team. We appreciate your patience during the process as well.
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Service was great, but...
Service was great, installer was friendly, but there is an imperfection in the windshield right at eye level so I’m seeing two of them the whole time I’m driving. Somebody should have caught that. It’s small, but I paid a lot of money for the windshield
On SAFELITE AUTOGLASS - AMARILLO, TX
Your frustration is understandable, Michael. We apologize for the issue with the glass. Unfortunately, many defects are not readily noticeable until the glass has been installed and it is seen in a different light. We do want to help you get this resolved and ask that you schedule a no cost follow up at mysafelite.com. Our team is here to help! We appreciate the feedback and look forward to assisting you soon.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Window Replacement
I had a rock hit my driver side window while driving down the highway, I got home and set an appointment to drop my car off the next day. They were booked solid on set appointment times but I dropped it off at around 8:30 A.M. and they called me to let me know they were finished four hours later. Very friendly staff and speedy service, great qualities in a business!
On SAFELITE AUTOGLASS - AMARILLO, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great service
The technician was super! Very professional. He got the windshield changed out and explained the warranty, it looks fantastic. I would recommend Safelite to everyone.
On SAFELITE AUTOGLASS - AMARILLO, TX
We believe in transparency and educating our customers along the way, and are so happy to hear you found this beneficial. Our team endeavors to deliver customer delight every time. Thanks for reaching out and for recommending Safelite to others.
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Frustrating
We were given an appointment at 11 am and out was not finished until 5 pm. Upon arriving we were told they bentbthe frame and would have to order a new one. We ended up taking the truck and had to figure out how to drop it back off 4 days later. We left the truck the night before. They did not have a Dropbox so I had to go back by before work and leave keys in truck. Appointment was at 10. Vehicle was there by 8 am. We were told we would be called at noon and I finally called back after 2 pm. Very frustrating that you have to thru hoops just to call the local shop.
On SAFELITE AUTOGLASS - AMARILLO, TX
Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the management so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The waiting room was very
The waiting room was very hot I had to go outside multiple times to cool off. The staff wasn’t very friendly and were eating at the desk and arguing. I waited nearly 30 minutes before anyone came to get my car. The repair was good though and they technician was very friendly
On SAFELITE AUTOGLASS - AMARILLO, TX
We are very disappointed to hear that you were not satisfied with the conditions at our shop. We do appreciate hearing feedback like yours, as it helps us to improve our service and customer experience in the future. If there is a matter that you would like to discuss directly, or if there is anything we can do to rectify this situation, please feel free to contact our Customer Care team at 800-800-2727.
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