Asheville, NC

I didn't have to wait too long for my car's windshield to be replaced and the tech cleaned the inside of my car as well. He transferred my service tags as requested from the old to the new glass. Very pleased with the service at Safelite.

Russell was a good tech. Notified me of his arrival time so that I wasn't sitting around from noon to 5pm waiting. After seeing the repair though I was disappointed that I could still see the chip.

Very good service....no waiting and great attitude

The technician, Jason, was polite and friendly, he took care of the windshield very quickly. I don't think he was there more than 40 minutes and he had me back on the road in no time, plus I no longer had to worry about my windshield cracks getting worse.

If the chip were anywhere in my line of sight I would not be satisfied at all. Maybe it won’t crack out now which is good. I had a chip fixed in Chattanooga by the same company but in the shop and I was very satisfied with it. This chip was not near as bad but there is still quite a blemish left to look at. Maybe a shop repair is best?

This is my second experience with Safelite, and the service has been spot-on both times. The technician was super friendly and professional, and worked efficiently and quickly.

My expectations were a bit higher than what the result was. I had 2 places in my windshield that were damaged. One, a chip, the other a chip/which had slightly spider-webbed. Less then the size of a quarter, both seemed like they should repair well. The chip was repaired and no visible damage left, but the crack/chip area was "fixed" but still is visible in areas. Im not completely dissatisfied, but not entirely satisfied either. Not sure if the technician did the job 100% correct or that for some reason,The area which had spiderwebbed/starred, wasn't able to be fixed to make it non visible.

Either way, I'm grateful for my insurance company, taking care of this, but wished that the crack was completely "healed"...

I rate it 3 stars but this has nothing to do with the Technician or Company. Just wished it was not visible. I do hope that it doesn't spread anymore. This is my worry.

Great, friendly customer service, thanks guys!