Windshield Repair and Replacement in Austin, TX
Same-day windshield repair
Does your windshield have 3 or fewer chips smaller than 6 inches? If so, no need to schedule an appointment. Simply walk in today by 2pm to get your windshield repaired.
There are strip malls and restaurants within 5 minutes. We also have coloring books for the kids in the waiting area.
The technician did the replacement in an efficient and pleasant manner and did a great job of cleaning up after.
On my appointment day, I thought I had left my house with sufficient time to get to the store by my 11am appointment, but due to traffic and me living in Liberty HIll, I ended up arriving about 10 minutes late. When I walked in the receptionist was on a call, so I had to wait until she was done (which was another 5 minutes or so). When I was finally able to checkin with the receptionist, she said she would have to check if they would still take my appointment. When she came back she told me that I would have to reschedule, and informed me that the earliest appointment was another 2 weeks out. I was obviously upset and asked to speak to a manager. When the manager came out, he told me that they could take me today, but instead of it being a 2-3 hour job, that my car would not get fixed until after 5pm. When I informed him that I was only 10 minutes late, he said "It's a process." I told him I could not leave my car there all day that day, and asked him if I could get my original appointment back (2 days later). He verified that I did reschedule and said I could bring my car in that day, but again it would be an all day job.
On the day of my original appointment, I brought my car in at 9am and handed over my keys. About 3 hours later I get a call from a mechanic that said my car was done.
So, it sounds like I could have actually got my car fixed on the early day appointment in 2-3 hours, but according to the manager "it's a process." Well, they will never have to worry about their "process" with me ever again, because I will never go back to that store.
Also, I took my car to a body repair shop that same day to get some other work done. They looked at the job Safelite did with my front windshield, and said it looked horrible. They said the weatherstripping was tucked under the glass and it should be on top of the glass edges, to prevent elements from getting under the windshield.
The only reason I'm giving this a 2 star rating is because I haven't had any problems so far with my new windshield.