Austin, TX

The tech Kevin was very courteous and had my glass replaced in a very short time. I watched him during the job and he was very professional.

Everything from check in to check out went smoothly.

I dropped my truck off for an 9:00am appointment 20 minutes early and they had it completed by 9:30. Super clean work and friendly staff.

The technician was nice and did a good job. Thank you.

This is my second personal interaction with the Safelite team. The team is always courteous and communicated with me throughout the entire process.

First of all, the earliest appointment I could find was 3 weeks out and there was no option for the mobile glass repair. I did eventually find an appointment for 2 days earlier than my original appointment, after checking the website often, so I booked it.

On my appointment day, I thought I had left my house with sufficient time to get to the store by my 11am appointment, but due to traffic and me living in Liberty HIll, I ended up arriving about 10 minutes late. When I walked in the receptionist was on a call, so I had to wait until she was done (which was another 5 minutes or so). When I was finally able to checkin with the receptionist, she said she would have to check if they would still take my appointment. When she came back she told me that I would have to reschedule, and informed me that the earliest appointment was another 2 weeks out. I was obviously upset and asked to speak to a manager. When the manager came out, he told me that they could take me today, but instead of it being a 2-3 hour job, that my car would not get fixed until after 5pm. When I informed him that I was only 10 minutes late, he said "It's a process." I told him I could not leave my car there all day that day, and asked him if I could get my original appointment back (2 days later). He verified that I did reschedule and said I could bring my car in that day, but again it would be an all day job.

On the day of my original appointment, I brought my car in at 9am and handed over my keys. About 3 hours later I get a call from a mechanic that said my car was done.

So, it sounds like I could have actually got my car fixed on the early day appointment in 2-3 hours, but according to the manager "it's a process." Well, they will never have to worry about their "process" with me ever again, because I will never go back to that store.

Also, I took my car to a body repair shop that same day to get some other work done. They looked at the job Safelite did with my front windshield, and said it looked horrible. They said the weatherstripping was tucked under the glass and it should be on top of the glass edges, to prevent elements from getting under the windshield.

The only reason I'm giving this a 2 star rating is because I haven't had any problems so far with my new windshield.

We were shocked by the way this went......The guy did all the work and then told us Insurance did not cover the work. Not only did he fix the windshield ....He cleaned all of the windows and changed the wiper blades!! OMG!!!! And was ready to charge us for all of this!!

Great service and quality of work