The tech was super friendly, explained the entire process while performing the task! He did a great job and saved my windshield! Thanks again Safelite!

Thaddius completed our replacement. He was extremely organized, efficient, and friendly. The entire procedure was interesting and fun to watch. I wish him well. Great job!!

Super convenient and great service from my technician. Can't imagine doing anything else in the future.

On my way to meet a client in the morning I ended up with two big chips in my windshield. Safelite got me i that same morning. Basically the waiting area was my office that morning. Desk, comfortable chair free Wifi coffee. Awesome. Customer service was excellent and they had my windshield repaired and up and running again.

Our technician, Gregory, did an outstanding job. He was knowledgeable, efficient, hard working and had a most personable demeanor. The new window looks great!

The service was performed at my residence, which is very convenient with a toddler. The technician Philip was extremely nice & watching the work performed was very interesting. I would recommend anyone needing a windshield replace to contact Safelite. I did have a windshield defect blurry spot, but it was covered by the warranty, which was replaced a couple days later.

Technician arrived on time and was very friendly.

I had to have the windshield replaced on our navigator while traveling in Fort Worth. When I arrived home the molding had come loose on the trip home. I tried all day to contact the shop in Fort Worth to no avail, finally through several calls I was transferred to Susan's (Manager of Austin location) cell phone and she went right to work to determine how to handle my situation, ( I had to leave again for another trip) Her assistant manager David contacted me right away and told me to come the next morning and they would take care of the molding. He text later to make sure I had the address and even called me again the following morning to make sure i had received the text and that everything was ok. I arrived and immediately David met me at the receptionist's and had the quality manager look at the windshield. He said they would attempt to put the molding back. After about 10 minutes Paul the quality manager came and told me that just gluing the molding back would not work and that they needed to take the windshield out and start over. Thank you so much for not just trying to put a band aid on it and repairing it correctly. Paul did an outstanding job. He explained everything to me and made me feel very confident that the job would be done right. While I was waiting, Susan came out, introduced herself and said I would be reimbursed some $$ for my gas and time.

This review may seem long, but the entire team went above and beyond to make sure a frustrated customer' s trust was earned back. Thank you Susan, David and Paul. I will always recommend this location and staff to anyone and use them again.