Rosedale, MD

Awesome service after the hiccup! We read online that we could leave the keys in the car and we did not to have to be there when the service person came out to fix the windshield so we left and went to breakfast with our friends. However that was not true while in the middle of breakfast we will call to come back to the house to get a signature to do the work!! Other than that annoyance the quality of the service was awesome. By the way they should take that off line.

I got a small star crack in my windshield and went online to Safelight to do the repair. They scheduled a home service truck to come out later the same day. The service technician was on time, very professional and did a great job. I can hardly see where the crack anymore. All this good service was free as my insurance paid for the repair with no deductible!

Dropping my car off was convenient for me.

I scheduled this appointment online directly through my Progressive insurance company's website which gave me a discount. The process was simple and the staff was friendly. I had new wipers on my To Do list and they even offer it as an add on service. It was perfect and seamless. A+++ Excellent!

Tech was knowledgeable and fast.

Everything went smoothly, the tech was very knowledgeable and nice.

So, I want to emphasize that the tech that came was great, very professional and repaired my windshield. The issue that keeps this from being an excellent experience occurred when I called to schedule the appointment. The young man seemed very confused and asked for the car location address at least 6 times (no exaggeration) I told him I was a AAA member and they referred me to Safelite. He took that as if I had auto insurance through AAA and even after I said 2-3 times, no I'm a member but my car insurance is not with them, sounded like he proceeded to fill out my info on an Insurance form screen, which is why I think he was having problems. I told him AAA gave me a discount code to take 10% off my bill. He said he didn't need it and had already applied it. All the email and text confirmations never gave me a chance to see the amount I would pay. The phone agent told me verbally what it would be saying my discount was in there. When tech handed me invoice after doing the work, No 10% Discount was there. Also, the crack in my windshield remains. Tech just sealed it to keep from spreading. Tech said this was standard procedure. I assumed this would be a cosmetic fix as well, but I'm not in the windshield business. The phone agent really should have explained that the windshield repair would be to prevent further damage but that the original chip and crack would remain visible after the work was done. That's the time to set my expectations. So except that I didn't get my AAA discount while I was told I would and the confusion with phone agent and not setting my expectations, the appointment went well and tech was awesome.

It would have been a 5 star because the service was excellent, I gave 4 star because there was a mix up on the scheduling and that’ was corrected but it took most of the day before it could be corrected. The good thing was they were able to get someone eventually to come out that day at 4:00 instead of the original schedule of 8-10:00 in the am.