Baton Rouge, LA

The service at the physical building was excellent. The workers there were helpful and efficient.
I would have given a 5 star review except for the phone/ online service was very unpleasant. I called the local number and was informed via voicemail that all appointments were being scheduled on line due to COVID and then disconnected. The online process was not informative which then made a flurry of text messages necessary with an anonymous person not from my area and not knowing the COVID rules at that time. There are other irritations to add but one thing led to another and another which all could have been avoided if I'd been able to talk to a person. Your lack of personal contact made what was a very good technical experience less that what it could have been. You owe your workers the background support to avoid customer frustrations they then have to smoothover.

Excellent and fast service. I’m well Satisfied.

We lined up to have back window installed after the window was busted out. We had someone reach out to us to confirm our appointment after letting them know we would be there on time. Driving a 45 min drive because they said they would not come to us drop off truck and getting a call 2 hours later to find out they did not have the window. Set another appointment with them drive there once again to find out after confirmation they had the window to find out again window missing part. Finally 3rd time driving there over a month later waiting for the window once again finally window installed. Never once did a manager come to say they were sorry or even offer a discount for all the trouble.

I've been using Safelite for years and love the customer service I receive from them. This particular time, the representative came out to the house as scheduled, but wouldn't replace the glass because of the light bar. Said it had to be removed by me prior to the glass replacement. I had to reschedule the appointment. My only complaint is that someone needs to inform the customer of this particular situation when the appointment is initiated to save both the customer's time and the representative's time.

Everything is fine. Will recommend your company.

Thank you very much for replacing my windshield!! Hunter did a awesome job and I'm very happy with the outcome. You rock!

The spots on my windshield are worse than the chips were. PLUS they are now cracking. > : (

I originally dropped my car off at the shop to have my windshield replaced. Picked up my car to certain features no longer working. Called back into the office and they had me bring it back the next day. After bringing it back I receive a call saying that the wrong size windshield was put on which is why certain sensors were failing that they would come to me to replace it once receiving the correct one. When the technician comes to my office to “exchange the wrong size windshield” he states he had no idea about any of that he was just there to recalibrate the vehicle. I explained to him that was not what I was told but he insisted on trying it anyway. Only to call me a bit later to tell me exactly what I told him about it being the wrong windshield and it would have to be replaced and suggested I drop it off at the shop the next day to have it switched, at no cost. Lol right?! No cost after paying $650+ for the original service. Now my vehicle is back at the shop for the 3rd time. This has been such an inconvenience as I work a full time job and had to leave work MULTIPLE times for an error that shouldn’t have happened. How often are the wrong size windshields applied to vehicles?