Bellevue, WA

Great job. Work was completed on time.

I was thankful to receive excellent service from start to finish.

Promised late, delivered 2 hours later and 4 hours after closing time.

Good Things:
1. Cheaper quote & faster repair than any other glass shop.
2. Walks you through the repair process, transparency about whats being replaced/fixed.
3. Uses exact OEM parts if insisted, willing to verify it for customer's satisfaction.

Things that could be improved:
1. Appointment scheduling could have been improved. I had to wait roughly 3.5 hours to get my car glass repaired, primarily due to Safelite shop being overbooked for the day, no fault of technician I suppose.

2. Technician did everything he could in his capacity to clean my car however, having a better vacuum for cleaning the glass debris and floor mats in general could have made a big difference from a customer experience standpoint.

3. Cleaning charges though small amount, got added up at last minute, and wasn't communicated earlier through email or phone. So that was a bit of surprise to me. It would have been better if those were communicated right away.

I'm taking 1 star off primarily for having to wait longer than anticipated.

Friendly and timely service :) My new window looks great! Thank you!

I can't remember his name off the top of my head, but he was doing two or three things at once and made sure I was well taken care of. Very happy.

They were quick with my service and kept me up to date on the progress.

The person we worked with was very professional and friendly!