Windshield Repair and Replacement in Bellevue, WA
Same-day windshield repair
Does your windshield have 3 or fewer chips smaller than 6 inches? If so, no need to schedule an appointment. Simply walk in today by 2pm to get your windshield repaired.
A cafe and a Safeway with Starbucks is the closest on 140th street if you want a longer walk. We offer magazines, newspapers, coffee, water and WI-FI in the waiting area at the shop.
1. Cheaper quote & faster repair than any other glass shop.
2. Walks you through the repair process, transparency about whats being replaced/fixed.
3. Uses exact OEM parts if insisted, willing to verify it for customer's satisfaction.
Things that could be improved:
1. Appointment scheduling could have been improved. I had to wait roughly 3.5 hours to get my car glass repaired, primarily due to Safelite shop being overbooked for the day, no fault of technician I suppose.
2. Technician did everything he could in his capacity to clean my car however, having a better vacuum for cleaning the glass debris and floor mats in general could have made a big difference from a customer experience standpoint.
3. Cleaning charges though small amount, got added up at last minute, and wasn't communicated earlier through email or phone. So that was a bit of surprise to me. It would have been better if those were communicated right away.
I'm taking 1 star off primarily for having to wait longer than anticipated.