Bellevue, WA

My only thing is I wished I didn’t have to go to two places to get the the window replaced and then the window re-tinted.

Super friendly, quick service and they even changed over my good to go pass when I completely forgot about it!

A dood experience...on time and welldone!

Scheduled drop-off windshield replacement appointment. Dropped off 10m early and ready for pick up within 2 hours, including camera calibration. Smooth and painless.

All went well. Only slight issue, tech didn't place the cords to the radar detector back in place. Had to partially disassemble area where windshield and interior roof meet.

The girl who works behind the desk is overworked. Very pleasant but clearly over worked, beyond multitasking.

Highly recommend! Service went exactly as was laid out to me. I was kept apprised where my service was at through text messages, really great.

I wasn’t informed that my specific windshield wasn’t at the store until an hour before closing the day it was supposed to be done. I then received a phone call at the end of the day telling me I could pick up my car and drop it off in the morning or just leave it there. This appointment was already rescheduled after they didn’t have the right windshield. The day my windshield was finally replaced, I was not updated for a majority of the day. I called the shop to ask for an update a couple hours before closing to not have anyone pick up while on the line for ten minutes. I was then told my car was done suddenly right before closing and I had to drop what I was doing to get my car in time. On my receipt, I saw that my car was completed an hour before I was even notified that it was worked on. But they of course contacted me throughout the day for payment options!!

The drop off and pickup were problem free but they did not complete testing every thing to see if all hoses were re-attached. Discovered that the washer fluid hose wasn’t functioning. Had a friend help fix it. Could not reach customer service so I left a message and no one called me back. I couldn’t reach anyone at the store either. When I went online to schedule a new appointment it was weeks out and I couldn’t describe my issue and it set up a 3 hour for warranty repair which it really wasn’t. Since I couldn’t talk to a person I gave up.