I agreed to a 12 to 5 pm window appointment as the reservationist said the technician would give me an update during the day when they would arrive. I waited and waited - nothing until 4:40 pm when I received a text. That was not an appropriate update. He said they were busy that day. Well, I scheduled my appointment 2 weeks prior! If the reservationist would have stated that I was going to be the very last one of the day, that would have been better for me. By the time he got going on the car it was almost 5 and I was seething. What a waste of a day for me. Then I had to wait until 5:30 for the project to be completed. By then, it was getting dark. I just listened to one of your ads on tv where it says it gives you updates on your appointment. Mine was not an update that was helpful to me. I will never be left waiting around that long again. You need to advise your customers realistically.