Bentonville, AR

Accurate timing - was told two hours and it was two hours. Nice to monitor status online as well.

I had a quick drop-off and pickup procedure. The staff were polite.

Very satisfied with the work on my windshield.
However, I got an email stating I could drop my car off by 9:30 on 4/1/2021 for windshield replacement.
Allow 2-21/2 hrs for repair. I stood in line for about 10 minutes or better, waiting to give my keys to the person behind the desk. I was told also in the email I received, I could not stay and wait on my car, to bring someone to get me and return, when it was ready.
I heard the guy, behind the desk, ask the person in front of me, if he was going to stay with him and wait on his vehicle. The person told him yes he was.
Now, if that person was allowed to stay, why could I not have stayed?
Also, I had to leave my car, pay someone to take and bring me back to get my vehicle, when it was finished, 61/2 hours later, not 21/2 hours.
This was POOR Customer Service on anyone, regardless of who you are.

Second time I have been to this Safelite. Great service, fast service, nice people. Though I hope my windshield isn’t damaged ever again, if it is I will be back here

My first time dealing with Safelite was a very positive experience. Judd explained what was done and answered all my questions in a professional, yet friendly manner.

When I got there they said it could take about 2 hours to replace my windshield, but they got it done in about 45 minutes! Very pleased!

Answered a couple of questions and returned to pickup the finished car with new glass. EZ PZ

Great communication and service.