Billings, MT

My car window was broken into while I was at work at the hospital, night 2 of my 5 nights in a row. We had originally planned for Ethan to come to my house to repair my window while I was sleeping during the day since I worked at night, but due to the cold weather and it's potential impact on the quality of the window installation, he was unable to work on my vehicle outside. So Ethan came to my house, picked up my vehicle, took it to the shop for repairs, and then returned my vehicle at my house. If that isn't excellent service, I don't know what is. Best costumer service I've ever received. Thanks Ethan!

Today do it yourself parts cost a bit less than Safelite full service. And being a repeat Safelite customer (for two decades) should have been worth something. So why a dedicated customer is charged the same for just a body-shop-clean windshield install (vs broken windshield removal AND new windshiled isntall), I am not sure. I was even (tried) to be charged for broken windshield disposal fee, when they didn't even have it. Bad PR!

Service was quick enough, but scheduling was less pleasant. Tired a couple of time before someone picked up and then it was a longer process since they tried to get me to add items I didn't need. The biggest issue was that all broken glass was to be cleaned up, and there was broken glass on the rear seat and in the cup holder as well. On a positive note - personnel were polite and friendly - easy to work with!

The tech was so fast we were only there for 25 mins and he did an amazing job. He was super nice and explained everything

My newly replaced windshield cracked within 24 hours, but when I called the shop, Joe was so reassuring. Will replace when return back to Billings. Thank you, Joe!!

She was very professional and courteous.

Nice, timely, and efficient crew! Thank you!

I got a crack in my windshield yesterday afternoon after catching a rock from a pickup truck in front of me. The crack was terrible & I didn't think anyone could even attempt to fix it. I set up an appointment with Safelite in Billings, Mt. the following day, brought my Toyota Highlander in. When they first looked at it they didn't think they could do much yet they said they would try. I was out of the shop within 20 minutes and all I can say is "WOW"!! I was very impressed with what they did & it save me not having to replace the expensive windshield yet. Most definitely would recommend these guys to anyone for repairs or replacements.