I couldn't have had a more positive experience. I warned the technician that the rock chip was huge and I wasn't sure if it could be repaired. He agreed that it was the largest single chip he had seen but he would do his best. He was extremely thorough and courteous in explaining the process. When he was done, I could barely see the repair!
I returned the next day and had the other vehicle's windshield replaced with equally remarkable professionalism.
The shop was clean and invite, the service prompt and polite, and the extras impressive! I actually look forward to to my next experience knowing exactly where to go in our time of need. Thank you Safelite!