Burleson, TX

Needed to replace the windshield on my 2020 Pacifica. Tried the online but the results were confused due to multiple possible part numbers. Took vehicle to shop to ensure proper item would be ordered. Returned a week later for installation but the item delivered was not the right one for my vehicle. Shop promised to reorder the proper item. Returned to shop about 1o days later to find the item received was still not the exact part. Since the minor difference in the windshield was not a functional or line of sight issue, I agreed to have it installed. Before I had driven 10 miles the new windshield began to crack. Shop ordered a new item as a warranty replacement and it was installed today. (even this windshield is not the correct part but the correct part is currently out of stock and will not be available of two months)
Pro - Staff were always friendly and I believe wanted to do the right thing
- Staff gave me a credit on the product to offset the inconvenience
- Installation appears to be well done
Con - While the shop staff tried to do the right thing, they were hamstrung by a incompetent parts supplier.
- better communication could have prevented some of the inconvenience
- waiting area has been gutted of any item that might have made it comfortable (I assume the was corporate COVID driven)

They were very polite and timely.

Excellent Service, The Technician showed up when he said he would, and he did the job with professionalism and was very polite!
Thank you for your service!

Excellent experience! Friendly professional service.
Tech knew his job well!!!

Easy, I call my insurance, they connect me with safelite. make the appt. Fast, Professional Service. Using for about 10yrs, never had any issues.

Our windshield replacement was quick and easy!

The second guy was awesome. Knew what he was doing

We had a very good experience with safelight! They were very professional, fast and nice.